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Network and Voice Field Engineer - On Site

Lincoln IT
Lincoln IT Salary
New York, NY Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

We are currently seeking Full Time Tier I / II Network Voice / Field Engineer with a minimum of 3 years of hands-on experience.

As a Level I / II Network Voice / Field Engineer, you will be part of a field team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences.

Responsibilities :

  • Provide phone, remote and onsite support and remediation for network device issues
  • Troubleshooting and resolving customer system problems across a broad range of technologies; Network devices, all peripheral devices, application and enterprise system support; computer hardware and software issues
  • Telephony / VOIP experience
  • Provide remote and onsite installations of new software and upgrades
  • Provide remote and onsite installation of service Packs and security updates
  • Provide help desk support including analyzing and resolving end-user issues
  • Routing protocols EIGRP, OSPF, and BGP; configuring, troubleshooting, typical show commands to research issues
  • Racking and stacking Cisco 2900, 3700, 3600, 3800, 4500, 6500 series switches
  • Upgrading firmware on Cisco switches
  • Tools for upgrading firmware on Cisco switches; TFTP and FTP server, thumb drive
  • Configuration of Cisco switches in command line via console and SSH
  • Working knowledge of power distribution units (PDU); Tripp-Lite, Raritan Power, APC; and power cord types; twist-lock L6-20, L6-30, C12, C13, C14
  • Working knowledge of uninterruptible power supply (UPS) units; Schneider Electric, Emerson Power, APC; replacing batteries, connecting units to the network, power input and output types; L6-20, L6-30
  • Working knowledge of networked console servers; Tripp-Lite, Avocent
  • Working knowledge DNS and DHCP; What is a host record, reverse look-up zone, CNAME. What is a static IP address

Skills & Experience :

  • 3 years' experience in network engineering
  • Bachelor's degree
  • CCNA, A and Network certification is strongly recommended
  • Project Management, Problem Solving
  • Understanding of Data Center environment
  • LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning
  • Understanding of networking protocols (e.g., IPSEC, HSRP, OSPF, 802.11, QoS.)
  • Cisco Routers, Cisco Switches, Cisco IOS, OSPF, Layer 2, Layer 3, advanced IP Addressing, IPSec VPN, Configuration of secure routing solutions, WLAN, LAN and WAN
  • Experience deploying and troubleshooting NAC for wired and wireless access preferred
  • Maintenance of Infoblox's DNS, DHCP, and IP address management (DDI) a Plus
  • Ability to troubleshoot jack activations, connection issues is a must
  • Must be able to use troubleshooting applications as fiber checkers, cable checking applications, slow response issues

    • Company Overview

    Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity, and a passion for technology, submit your resume today!

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