What are the responsibilities and job description for the Service Business Development Supervisor position at Lincoln of Englewood?
Service BDC Supervisor- Drive Results, Elevate Performance!
Bergenfield, NJ | Full-Time | Competitive Pay Performance Bonuses
Are you a high-energy, results-driven leader who knows how to light a fire under a team and get things DONE? Do you have a proven track record of driving outbound call performance, increasing appointment show rates, and making sure every customer gets the attention they deserve? If so, we need YOU to take our Volvo & Lincoln Service BDC to the next level!
Compensation: Base Salary Plus Performance Bonuses and Vehicle Allowance
WHO WE ARE:
Our Volvo Lincoln service facility in Bergenfield is undergoing a major reboot—and at the heart of that transformation is our customer communication. Right now, we're missing opportunities because we don’t have the right leadership on the phones. We need someone relentless in ensuring we: Answer every call with urgency Follow up FAST and keep customers engaged Drive outbound efforts to fill the schedule and bring back lost customers Lead by example and hold the team accountable
WHAT YOU’LL DO:
Take charge of our small but growing Service BDC team (1 full-time, 1 part-time) Set clear goals for outbound calls, appointment setting, and follow-ups Jump on the phones when needed—this is NOT a sit-back-and-manage role Coach, train, and motivate the team to be proactive, not reactive Own the results—we need to see real improvements in appointment volume, show rates, and customer engagement
WHO WE’RE LOOKING FOR:
BDC leadership experience in automotive service, sales, or a high-volume call center Strong outbound calling & appointment setting skills - you know how to overcome objections and close the appointment Relentless follow-up mindset—no customer falls through the cracks on your watch Ability to create structure & accountability—if something isn’t working, you fix it Energy, urgency, and a drive to WIN—we’re here to improve, not coast
WHAT’S IN IT FOR YOU?
Entry Leadership role with growth potential Competitive base salary performance bonuses vehicle allowanceOpportunity to build and lead your own high-performing team Work with two premium brands—Volvo & Lincoln
If you’re ready to turn this department around, drive serious results, and make a real impact, we want to talk to you!
Apply today and let’s get to work!
Bergenfield, NJ | Full-Time | Competitive Pay Performance Bonuses
Are you a high-energy, results-driven leader who knows how to light a fire under a team and get things DONE? Do you have a proven track record of driving outbound call performance, increasing appointment show rates, and making sure every customer gets the attention they deserve? If so, we need YOU to take our Volvo & Lincoln Service BDC to the next level!
Compensation: Base Salary Plus Performance Bonuses and Vehicle Allowance
WHO WE ARE:
Our Volvo Lincoln service facility in Bergenfield is undergoing a major reboot—and at the heart of that transformation is our customer communication. Right now, we're missing opportunities because we don’t have the right leadership on the phones. We need someone relentless in ensuring we: Answer every call with urgency Follow up FAST and keep customers engaged Drive outbound efforts to fill the schedule and bring back lost customers Lead by example and hold the team accountable
WHAT YOU’LL DO:
Take charge of our small but growing Service BDC team (1 full-time, 1 part-time) Set clear goals for outbound calls, appointment setting, and follow-ups Jump on the phones when needed—this is NOT a sit-back-and-manage role Coach, train, and motivate the team to be proactive, not reactive Own the results—we need to see real improvements in appointment volume, show rates, and customer engagement
WHO WE’RE LOOKING FOR:
BDC leadership experience in automotive service, sales, or a high-volume call center Strong outbound calling & appointment setting skills - you know how to overcome objections and close the appointment Relentless follow-up mindset—no customer falls through the cracks on your watch Ability to create structure & accountability—if something isn’t working, you fix it Energy, urgency, and a drive to WIN—we’re here to improve, not coast
WHAT’S IN IT FOR YOU?
Entry Leadership role with growth potential Competitive base salary performance bonuses vehicle allowanceOpportunity to build and lead your own high-performing team Work with two premium brands—Volvo & Lincoln
If you’re ready to turn this department around, drive serious results, and make a real impact, we want to talk to you!
Apply today and let’s get to work!
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