What are the responsibilities and job description for the IT Technical Support Specialist position at Lincotek Medical?
ESSENTIAL DUTIES AND RESPONSIBILITIES:
IT support specialist provides technical IT assistance to the organization. Duties will include ensuring optimal use of hardware and software technologies, enhancing system performance, and securing data.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each of the major responsibilities including:
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Training end-users on hardware functionality and software programs.
- Collaborate with other IT group colleagues with local and US projects
- Other duties may be assigned.
EDUCATION and/or EXPERIENCE:
- A bachelor's degree in computer science, information technology, or similar.
- 4-5 years of experience as an IT support specialist.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users.
- Experience in documenting processes and monitoring performance metrics.
- Advanced knowledge of database maintenance and system security.
- Ability to keep up with technical innovation and trends in IT support.
LANGUAGE SKILLS:
- English
- Exceptional interpersonal and communication skills.
REASONING ABILITY:
- Troubleshooting,
- Problem solving,
- Independence, Self-Starter
- Teamwork,
Excellent interpersonal skills
Lincotek Medical provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
