Project Manager V

Summary: 

The Product & Regulatory Operations organization is a vital part of our commitment to user and business safety on our platforms. This team manages emerging and critical priorities across the company and Global Operations, working closely with product, engineering, legal, and cross-functional stakeholders.

Our Operations team plays a crucial role in ensuring compliance with key legal and regulatory requirements. These obligations impact financial matters, online safety, scams, privacy, and global emerging regulations. The team creates processes to mitigate risks through efficient, scalable operations and the use of cutting-edge technology.

As a Project Manager within the Trust and Safety team, you will set goals and priorities for core operational workflows, measuring the health and effectiveness of enforcement and legal/regulatory notice and takedown regimes. You will strategize key program investments to increase efficiency and improve operational processes and maturity. The ideal candidate will excel in cross-functional leadership, strategy influence, and ensuring workflow health and operational excellence.

Responsibilities:

• Set goals and execute strategies as a business owner for core legal and compliance operational workflows. Measure effectiveness via metrics and key performance indicators, track resources and capacity, and monitor program health.
• Build and strengthen operational processes and systems to deliver efficient reporting, innovative risk mitigation, and operational health.
• Identify opportunities and challenges in program management before they arise, predict roadblocks, strengthen cross-functional relationships, and execute plans.
• Develop team goals and work with team members on execution strategies, progress measurement, and result sharing to identify efficiency gains and improvements.
• Negotiate, assess, and communicate trade-offs for operational decisions with cross-functional teams to optimize processes and increase maturity.
• Hold stakeholders accountable when progress on operational readiness is at risk, while maintaining respectful relationships.
• Drive effective, concise, and persuasive program communications, including root cause analysis, internal/external escalations, coordination and communications to leadership, and business recommendations for stakeholders.
• Understand the company’s strategic, legal, and compliance position and deliver outcomes aligned with our mission and best practices in the industry.

Minimum Qualifications:

• 10 years of experience in consulting, strategy, operations, or equivalent program management, or an educational degree in project management, business, marketing, finance, or operations, with a focus on legal and compliance.
• Effective critical thinking and experience leveraging data to anticipate and resolve problems and drive solutions.
• Experience in the Legal, Public Policy, or Regulatory space (including operations, audit, control/safeguard management).
• Proven time-management and organizational skills.
• Experience working with teams to develop and improve operational systems and tools.
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others.
• Experience resolving conflicts by finding win-win scenarios, identifying trade-offs, and setting clear priorities.
• Experience in controlling risk and setting priorities.
• Effective communication skills.

Location: Onsite (Menlo Park, Seattle, NYC or DC)

Role type: Contract 3 Month Position 

Expected hours: 40 per week 

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you or will you in the future require any sponsorship to work in the US?

Language:

• English  (Required)