Senior Engineer

JOB SUMMARY:

The Senior Engineer will lead the effort of refining and supporting the Texas Shredder product portfolio and associated customers to foster the success of aftermarket business. The scope for this role includes, but is not limited to reverse engineering, retrofits, repairs, upgrades and direct replacements for shredders, downstream equipment and non-ferrous equipment. The Senior Engineer will also collaborate with internal and external groups to provide engineering services such as design, installation, and commissioning support associated with Lindemann projects.

JOB DUTIES AND RESPONSIBILITIES:

• Provides technical and process expertise for the maintenance and operation of metal recycling equipment in the form of troubleshooting, field dispositions, engineering work requests, redlines, and revisions.
• Drafts and implements strategies to enhance the development of retrofits, direct replacements, upgrades, repairs, and non-OEM products.
• Enhances part numbering schemes, drawing standards, improve engineered drawings and drawing sets; and develops BOMs and BOM structures.
• Develops the framework and leads the effort for improving material data quality in SAP and Teamcenter for the Texas Shredder product line.
• Checks and documents/records any functional deviations of installed base machines installed at customer yards and equipment being manufactured at vendor facilities.
• Attends internal and external meetings to review the scope of engineering projects containing systems of varying engineering disciplines; analyzes and supports customer requirements; and communicates challenges and/or problems for execution.
• Provides comprehensive technical and hands-on services throughout the installation, checkout, start-up and commissioning phases in strict accordance with project specifications, contract design requirements, and quality and safety standards.
• Serves as one of the first points of contact for customers requiring technical support services, ensuring fast access to the latest information and expertise during critical situations, such as breakdowns.
• Provides technical support for sales and account management teams including supporting in-person sales meetings, understanding customer issues, and properly identifying solutions to fulfill customer needs.
• Supports Product Management by standardizing and harmonizing the Texas Shredder product portfolios.
• Supports the Supply Chain department with supplier validation, supplier development, manufacturing activities, and document control.
• Consults with direct manager for guidance, direction, and priorities.
• Performs other miscellaneous duties and/or other special projects as required.
  
  
  

RELATIONSHIPS

• Reports to Technical Service Manager, North America
• No direct reports
  
  
  

INTERNAL AND EXTERNAL INTERFACES

• NAM Operations, Sales and Finance
• SAM and EMEA Sales, Service and Technical teams
• Installed and Non-Installed Customer Base
• Associated vendor base
• Industry Associations
  
  
  

QUALIFICATIONS AND EXPERIENCE:

• B.S. in Mechanical Engineering or similar discipline.
• Minimum ten (10) years' progressive experience in technical assistance/support.
• Minimum five (5) years of experience in project management.
• Development, reading and understanding of engineered drawings.
• Reading and understanding electrical/hydraulic diagrams preferred.
• Mastery of CAD programs and engineering vault management.
• Experience in troubleshooting via remote connection.
• Oral and written English a must.
• Availability for domestic travel (up to 50% of the time).
• Availability to travel internationally.
• Valid driver's license class C.
• Proficient with Microsoft Office programs
• Experience with IT tools, CRM (Salesforce) and ERP/integrated system (SAP).
  
  
  

KNOWLEDGE, SKILLS, AND ABILITIES:

• Professional client management and business literacy skills.
• Excellent organizational skills, problem solving skills and troubleshooting skills required.
• Exceptional verbal and written communication skills.
• Strong interpersonal and negotiation skills.
• Initiative is required to identify and anticipate customer needs and to make recommendations for implementation.
• Self-directed and motivated to manage all departmental tasks, jobs and miscellaneous activities.
• Flexibility and availability to interact with customers as required.
• Establish/maintain trusting relationships with team members and customers to effectively gain support and achieve results.
• Ability to manage multiple conflicting priorities in a fast-paced environment.
• Ability to comprehend domestic and international issues while effectively communicating with clients.
  
  
  

It will be a plus to have the following qualifications:

• Master’s in mechanical engineering or similar discipline
• Knowledge of Value Engineering
• Proficiency with IT tools, CRM (Salesforce) and ERP/integrated system (SAP)
• Knowledge of programming programmable logic controllers, including HMI (Siemens S7/TIA, AB-Rockwell)
• Knowledge of hydraulic standards, principles and application
• Experience with metal recycling equipment
• Experience with material handling equipment
• Oral and written Spanish
  
  
  

Work Authorization:

Authorized to work in the United States.

EEO Statement:

As a multi-national company Lindemann Metal Recycling values and thrives on diversity. We are an equal opportunity employer. All employment decisions are made on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, please let us know.