Customer Service Representative

Customer Service Representative

Our client Lindenmeyr Munroe is a leading independent paper, packaging, wide-format, and facility solutions provider in the US, supporting businesses nationwide with a comprehensive selection of products and services. We are locally available in every facet, making us easily accessible and allowing us to maintain our commitment to provide exceptional service and selection to our customers.

Lindenmeyr Munroe is looking for a full-time Customer Service Representative in our Mount Joy, PA location. The position will support our growing packaging business by sourcing products for our sales team and providing customer relations and order cycle management through daily interactions with our customers and suppliers.

Responsibilities:

● Engage with customers by responding promptly to inquiries, providing product information and availability, and processing orders coming via email, phone, ecommerce, and mail.

● Develop and maintain superior product knowledge in order to serve customers and recommend potential products to management by capturing and analyzing customer needs and feedback.

● Communicate with customers and our sales team about forecasts, order status, changes, and delivery with proper documentation.

● Work closely with suppliers for production / ready dates and resolve order issues by recommending the best solution, expediting the adjustment, and following up to ensure resolution.

● Manage inquiries from and/or coordinate with other branch/regional offices to resolve order-related issues.

● Create and maintain accurate customer account data and records in our order management system, Infor M3.

About you:

● You are a relationship builder with excellent interpersonal / customer service skills including being friendly, courteous, proactive, and helpful.

● You are an excellent communicator both verbally and written and understand the true meaning of active listening.

● You demonstrate great attention to detail, hold yourself to a high standard, and take pride in the quality of your work output.

● You’re adaptable in a challenging market and work well with a sense of urgency in a fast-paced environment with competing priorities.

● You can work both autonomously and collaboratively to resolve issues, drive results and manage complexity.

● You have a can-do attitude, are action oriented, self-aware, resilient and self-motivated to follow through and deliver results.

Experience:

● 3-5 years’ experience in customer service or related is required.

● Proficiency with Microsoft Office (Word, Excel, and Outlook) is required; experience with Infor M3, SAP and Oracle is a plus.

● Knowledge of the packaging industry is preferred.

Additional Company Information:

Lindenmeyr Munroe is the leading independent paper, packaging, wide format and facility solutions provider in the US, supporting businesses nationwide with a comprehensive selection of products and services. With an iconic history dating back to 1859, we have continuously invested in our people, local inventories with diversified products, and the latest technologies that provide innovative solutions. We are locally available in every facet, making us easily accessible and allowing us to maintain our commitment to provide exceptional service and selection to our customers.

Lindenmeyr Munroe benefits from our corporate parent, Central National Gottesman Inc. (CNG). Founded in 1886 and headquartered in Purchase, NY, CNG is a global sales, marketing and distribution leader in the pulp, paper and forest products industry, with revenue exceeding $10 billion. The company employs over 3,000 people in more than 150 locations in 48 cities across North America and in 26 countries around the world, including 105 warehouses and 53 retail stores.

Lindenmeyr Munroe is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Order entry: 2 years (Required)
• SAP: 1 year (Required)

Work Location: In person

Salary : $45,000 - $55,000