Assistant Executive Director

Job Summary:

This position is responsible for supporting the Executive Director and maintaining office systems, with an emphasis on resident relations.

Qualifications:

· A sensitivity and aptitude for working with the elderly and/or disabled persons.

· Possess skills to communicate effectively with those you may supervise or those to whom you report and with residents and their families.

· Possesses a preferred minimum amount of 1 years’ experience working with the senior population.

· Must pass a criminal background check.

· Possesses an Assisted Living Director License or having willingness to obtain

· Possesses a Bachelor’s degree in the preferred areas Healthcare Administration, Hospitality Management, or Business.

· Has a preferred amount of 3-5 years of management or healthcare related experience.

· Having assumed a managerial role that was responsible for multiple disciplines.

· Proficiency in Microsoft Office tools and Microsoft Outlook.

· Possessing excellent communication and language skills.

· Must be screened for TB.

Responsibilities:

· Leading by example is critical to develop positive working relationships with supervisors, staff, residents, resident representatives and volunteers;

· Provides organizational structure and ensures effective and efficient daily operations.

· Responsible for establishing and maintaining the professional image of the community with a warm and friendly environment;

· An active part in leadership and shares responsibility of operation of a 24/7 community, including a willingness to be ‘on call’ for emergencies;

· Ensures that all components of the customer service delivery program are accomplished

· Participates in quality programs including customer satisfaction surveys to ensure quality standards are met;

· Creates, plans and implements community marketing program that incorporates all customers: residents, families, referral sources and staff with sufficient quality to create a competitive edge;

· Represents the building at community events and events held in surrounding communities;

· Responsible for creating and achieving occupancy goals and include innovative marketing strategies in the marketing plan to meet those. Ensures minimum turnaround time for vacated apartments;

· Provides tours and explanation of services to potential clients, families and referrals and managing the wait list with prospective parties;

· Respectful and partnered relationship with the Nursing Department to ensure tenancy admission process is smooth and meets expectations of the community and customer;

· Possesses knowledge on MN Statutes on comprehensive home care and all applicable laws;

· Oversees the residency requirements and agreements to ensure compliance with applicable Minnesota Statute Laws;

· Relationship with all departments to ensure the new residents expectations are met in apartment quality, dining experience, nursing services and community life;

· Assists with the admission process and transition periods with each resident, including gathering relevant information and documentation;

· Participates in resident care conferences upon admission and annually;

· Coordinates with the appropriate positions, as necessary, when a resident is having difficulty meeting the residency requirements or when the resident’s needs are likely to exceed the services available from the arranged home care agency;

· Maintain resident files meeting expectations set in policy;

· Completes monthly statements for residents, including responsibility for Accounts Receivable, aging and collections;

· Receives and receipts payments;

· Updates and distributes various monthly entries, lists, reports, and rosters appropriately;

· Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records;

· Other duties as assigned.

Job Type: Full-time

Pay: Up to $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $72,000