What are the responsibilities and job description for the IT Manager, Infrastructure position at Lindt & Sprungli (North America) Inc.?
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IT Manager, Infrastructure IT Manager, Infrastructure Summary Title : IT Manager, Infrastructure ID : 1113 Location : San Leandro, CA Department : Information Systems / SAP More about this job >
Description
Job Description
As the Manager of IT Infrastructure, you will oversee all infrastructure hardware and software, cloud resources, and vendors for the shared services IT organization. The role involves leading the Infrastructure team, ensuring that rules and processes are adhered to while delivering fast and effective service to the business. This role is part of the Lindt & Sprungli North America OneIT team responsible for supporting Lindt & Sprungli North America and our three manufacturing companies based in the United States : Lindt & Sprungli (USA) Inc, Ghirardelli Chocolate Company & Russell Stover Candies, LLC.
This position must work from our offices in San Leandro, California on a hybrid work schedule.
Essential Functions
- Develop Strategies in collaboration with the Director, IT Infrastructure : Design and implement short and long-term strategic plans to ensure the Infrastructure team's capacity meets existing and future requirements. Use ongoing improvement methods to enhance how Infrastructure is managed and monitored, change infrastructure to a national / global model, and lower technical debt.
- Implement Process and Procedures : Develop, implement, and maintain processes, procedures, and associated training plans in support of the Infrastructure team's strategies. Ensure infrastructure IT processes align with the corporate strategies and goals.
- Implement and maintain Infrastructure Key Performance Indicators (KPI) : Participate in developing IT Infrastructure strategies with the IT Director and establish service level Objectives with business units. Use data from key performance indicators (KPI) to guide choices and plans. Ensure the IT Infrastructure team knows and works towards meeting KPI Targets and strategic goals. Regularly monitor and report on KPIs to senior management.
- Collaborate with the Business : Establish and maintain regular written and in-person communications with the organization's stakeholders, department heads, and end users regarding pertinent Infrastructure activities. Collaborate with Group IT, and group-defined vendors for ongoing Infrastructure operations of group-provided products & services.
- Continuously evolve the Infrastructure : Conduct research and make recommendations on products, services, protocols, and standards in support of all Infrastructure procurement and development efforts. Make recommendations on enhancing current technologies and incorporating recent technologies where appropriate.
- Maintain high-value local Infrastructure vendor relationships : Conduct regular vendor collaboration meetings to ensure alignment on KPIs and corporate goals.
- Assume incident management responsibility during severity one events.
Basic Qualifications
Preferred Qualifications
Company Description
Lindt and Sprungli (North America) Inc. is the Supply Chain and Business Shared Services Company supporting the Lindt & Sprungli family of brands (Lindt USA, Ghirardelli Chocolates and Russell Stover Chocolates), headquartered in Kansas City, MO.
Employment by Lindt & Sprungli (North America) Inc. is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, and satisfactory employment and background checks.
Lindt & Sprungli (North America) Inc. is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, national origin, sex, marital status, sexual orientation and gender identity, disability, veteran status, pregnancy, or any other status protected by law. Principals only, please.
Salary Range : $155,000-175,000 / year
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Salary : $155,000 - $175,000
