What are the responsibilities and job description for the Customer Service/Office Clerk position at Line Drive Trucking?
About Us: Line Drive Trucking, a leader in full-service logistics since 1987, is expanding its team of dedicated professionals. With a focus on regional truckload, LTL, drayage, and warehousing, Line Drive Trucking has built a reputation for integrity, flexibility, and unparalleled service. Operating in California, Arizona, and Texas, we pride ourselves on our responsiveness and resourcefulness.
We are seeking a highly motivated and customer-focused individual to join our team in the transportation industry as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to work in a fast-paced environment and make a positive impact on our customers' experience.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information and assistance to customers regarding services, and status
- Perform data entry tasks to update customer records and maintain databases
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively with customers to resolve issues or complaints
- Conduct outbound calls to follow up on customer inquiries or provide updates
Requirements
- Previous experience in customer service or a related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and attention to detail
- Proficient in data entry and computer systems
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Join our team as a Customer Service Representative and be part of a dynamic company that values its employees. We offer competitive compensation, opportunities for career growth, and a supportive work environment.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Rotating weekends
Work Location: In person
Salary : $23 - $25