Field Service Technician 3

OUR CULTURE

We move to the beat of a different drum. Our core values aren’t just words on a piece of paper but something we strive to live out every day. We make a difference in the lives of our employees, their families, and our communities. We accomplish this by using our time, talents and resources. Each of our locations support local charities and we offer the opportunity to participate in international mission trips.

We are committed to our culture. We rally behind our core values, and we deliver a positive experience to our customers. We celebrate our employees’ success and encourage our team members to bring their insights and recommendations to the table. Are you ready to discover your true potential? Are you ready to join the Lineage family?

COMPENSATION DETAILS:

• Posted pay rates are entry level and will vary based on experience.
• $1000 sign on bonus
• This position qualifies for Monthly Mileage Reimbursements: ~6-7K per year.
• Additional opportunities to earn commissions on sales leads and selling of supplies: ~1-2k and up per year.

POSITION SUMMARY:

As Service Technician III you will be responsible for the repair and service of document handling equipment, mailing systems, software, and other office equipment. This includes, but is not limited to; Mail Machines, Folder/Inserters, Letter Openers, Address Printers, Shipping Systems, and Shredders. This job is primarily customer facing at businesses in the surrounding area. This position is customer service focused with strong electro-mechanical and PC skills.

RESPONSIBILITIES

• Local travel to customers location to install, service and maintain customer equipment
• 5 years working with production level document handling equipment
• Provide operator training
• Perform phone support
• Complete paperwork
• Adhere to USPS regulations/guidelines
• Manage and maintain a personal spare parts inventory
• Become trained /certified on new products as they are introduced
• Install, troubleshoot, and repair large mail machines, all inserters up to DS90i, low volume addressing, tabbing and openers.
• Live out Lineage core values of Integrity, Growth, Family Culture, Pursuit of Excellence, and Compassion is all aspects of the job.
• And other duties as assigned.

QUALIFICATIONS:

• Reliable transportation
• Strong electro-mechanical aptitude
• Good driving record / Current valid Real ID Driver’s License
• Requires lifting up to 75lbs
• Strong work ethic
• Pass a background check
• Must have strong electro-mechanical skills
• Must have good PC skills
• Good communication skills
• Adaptable and flexible
• Detail oriented
• Ability to work independently and make effective decisions
• Experience with iX9 Mail Machine, AS510-AS930 Address Printers, Satori software, DS200, and DS1200.
• DS200 or DS1200 certification.
• Proficient on EMS and WTS-P and high end addressing and tabbing.

SUPERVISORY RESPONSIBILITY:

• This position has no supervisory responsibilities.

WORKING ENVIRONMENT & PHYSICAL EFFORT:

• This position is primarily in the field at customer sites.
• Standard and specialized office equipment is used – such as computers, phones, multifunctional devices, mail machines, folder inserters, printers, sorters, etc.
• This is mainly an active position that requires ability to be on feet for 5-7 hours a day.
• This position requires lifting (up to 75lbs).
• Filing, bending, standing, reaching with hands/arms, using tools, etc. as necessary.
• While performing the duties of this position, the employee is required to speak and hear
• This is largely a sedentary position.

TRAVEL:

• This position requires local travel with occasional out of state training travel that lasts between 3 to 5 days on average.

BENEFITS:

Lineage Offers full time employees with the following benefit options:

• Medical, Dental, Vision Insurance
• Company paid Long Term Disability and Basic Life Insurance
• Voluntary Additional Life Insurance/AD&D, Short Term Disability, Accident Insurance, Critical Illness Insurance, and Hospital Insurance
• $1000 Health Payment Account
• 401k and Roth 401k with discretionary employer contributions
• Paid Time Off starting at 12 days, and accruals start upon hire
• Paid Holidays
• Parental Leave
• Annual Company Bonus Programs
• First Time Homebuyers Program gifting $10k towards the purchase of your first home
• Area Caring Teams designed to meet the needs of our employees, whether it be emotionally, financially, or spiritually.

Lineage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Lenexa, KS 66214

Salary : $22 - $26