IT Specialist

Must be US Citizen or Permanent Residents only.
Location: Harrisburg, PA
Position Type: Hybrid, the selected candidate must work on-site for six weeks before being eligible for two telework days per week.
Contract Length: Long-term contract (6 months Right to Hire)

Position Overview:
This role includes assisting end-users in creating system solutions for enhancements and addressing issues, improving user support documentation, conducting small training sessions for end-users, serving as a help desk operator for the applications, and testing application functionality.

Duties:

• Analysis: working with users, determining system requirements for enhancements; obtaining user approvals; documenting solutions for the development team; testing enhancements including regression testing; and writing user notifications as needed.
• Workday Release Coordination:
  • Review new Workday releases. 
  • Present new functionality to users and coordinate acceptance.
  • Work with a team to set up new functionality in the preview environment and unit test before user testing.
  • When the functionality is accepted, ensure training materials are updated and documentation is complete.
• User Support Documentation: Develop, research, write, compile, and edit user support documentation and user notifications of changes.
• Training: Conduct training sessions for beginner and experienced end-users, individually and in small groups, to effectively use supported applications.
• Testing: Work as part of a testing team to ensure system enhancements and defect corrections work properly, do not adversely impact other areas of the application and meet the users' requirements.
• User Support: Establish and maintain working relationships with users and understand their business requirements, workflow, and job functions.
• Help Desk Support:
  • Serves as the initial point of contact for system questions and problems.
  • Analyzes information from users to determine problem resolution; assign a severity level to tickets; forward information to the appropriate resource(s) within specified response time frames.
  • Performs first-level problem determination to identify and isolate failure point(s) including application, training, and documentation.
  • Maintains contact with the user, as needed, during problem resolution.

Required Skills:

• Satisfactory criminal background check required.
• Workday experience preferred.
• Excellent verbal and written communication skills.