Company Name : Linguava Interpreters, Inc.
Title of Position : Billing Specialist
Reports To : Financial Controller
Position Type : Full-Time / Non-Exempt
Location : In-Office (12106 NE Marx St, Portland, OR 97220)
Schedule : Monday-Friday (8 : 00 am - 5 : 00 pm), with occasional night and weekend hours as needed
Founded in 2010, and located in Portland, Oregon, Linguava Interpreters, Inc. is a language services provider focused on the healthcare industry. We provide on-site interpretation, telephonic interpretation, video relay interpretation, and document translation to connect our clients with a language specialist that will best meet their needs and enable health equity through language access.
All Linguava employees are mission focused and provide healthcare organizations with responsive language services to improve patient experiences and health outcomes by demonstrating our core values :
- People First
- Innovative Spirit
- Above and Beyond Customer Services
- Honest Conversations
- Servant's Heart
- Raising the Standard of Excellence
Position Overview :
The Billing Specialist plays a key role in supporting the accounting department through various clerical and administrative duties. This position involves handling data entry, verifying account information, and generating accurate invoices in a timely manner. The Billing Specialist will assist in account reconciliation, record payments, and work to maintain up-to-date financial records.
A critical part of the role involves investigating and resolving billing discrepancies by gathering necessary account information and collaborating with internal teams as needed. The Billing Specialist will also handle routine inquiries related to billing and ensure that all procedures are followed to validate customer billing information, invoice amounts, and order details.
Responsibilities :
Performs various clerical activities and administrative duties in the billing department including data entry, information verification, and invoice generation.Identifies, flags, and monitors overdue or unpaid accounts for further action and analysis.Records payments and reconciles accounts to facilitate up-to-date and accurate financial records.Gathers pertinent account information to assist with researching invoice discrepancies and errors.Manages follow-up notifications and may respond to standard billing inquiries.Follows policies, procedures, and controls to validate customer billing information, invoice amount, and order details.Experience and Education :
High school diploma required, preferably a Bachelor's Degree in Accounting.Experience in accounts receivable collections is a plus.Advanced proficiency in Microsoft Excel.Can work under moderate supervision while gaining proficiency in the role.2-4 years of related experience preferred.Required Skills, and Abilities :
Process Adherence : Proven ability to accurately follow detailed, step-by-step instructions to ensure precise billing processes and maintain consistency in tasks.Communication Skills : Ability to clearly and effectively communicate with team members.Organization : Strong organizational skills that help in planning, prioritizing tasks, and managing resources efficiently.Problem-Solving : Ability to identify issues quickly and develop effective solutions.Adaptability : Flexibility to adjust plans and strategies in response to changing circumstances or challenges.Time Management : Efficiently managing time and deadlines to keep a work assignments on track.Empathy and Emotional Intelligence : Understanding team dynamics and being responsive to team members' needs and concerns.Attention to Detail : Ensuring all aspects of the work are carefully considered and executed.Decision-Making : Ability to make informed decisions quickly and effectively.Physical Requirements :
Ability to move about inside the office to access files, office machinery, etc., and on various work sites for system installations and inspections.Proficient use of hands and fingers to handle, control, or feel objects, tools, or controls, including computer keyboards, network equipment, and servers.Sufficient visual acuity to perform activities such as preparing and analyzing data and figures, viewing computer monitors, and reading technical manuals.Capability to effectively communicate information and ideas verbally and in writing, ensuring clear and efficient transmission of instructions and feedback.Ability to lift and carry items up to 25 pounds occasionally, such as servers, networking equipment, and boxes of supplies.Prolonged periods of sitting at a desk and working on a computer, interspersed with periods of standing, walking, and occasional bending or crouching to access equipment and installations.Occasional travel to other company locations, vendor meetings, and industry conferences, which may involve driving or other modes of transportation.
