What are the responsibilities and job description for the Customer Service Assistant position at Lingway V?
Are you passionate about providing exceptional service and solving problems?
We’re looking for a Customer Service Assistant to join our team in Pittsburgh! If you thrive in a fast-paced environment, love helping others, and have a knack for turning challenges into positive experiences, we want to hear from you.
About the Role:
As a Customer Service Assistant, you’ll be the first point of contact for our customers, helping them with inquiries, resolving issues, and delivering top-notch service. Your role is key to ensuring that our customers have a seamless and positive experience every time they reach out.
You’ll work closely with a collaborative team and play a pivotal part in ensuring customer satisfaction in a friendly, fast-moving environment.
What You’ll Be Doing:
- Respond to customer inquiries through various channels (phone, email, in-person) in a professional, friendly manner
- Address customer concerns, troubleshoot issues, and ensure quick and effective resolutions
- Keep accurate records of customer interactions and update our system as needed
- Collaborate with other departments to provide timely solutions to customer issues
- Continuously contribute to improving our customer service process and enhance the customer experience
What We’re Looking For:
- Strong communication skills—articulate, approachable, and a good listener
- Problem-solving skills with a positive, proactive approach to resolving customer challenges
- The ability to stay calm and maintain a friendly, professional attitude, even under pressure
- Comfortable working with computer systems and customer service tools (training will be provided)
- Previous experience in customer service is a plus, but a passion for helping people and learning new things is essential
- Ability to handle multiple tasks and work efficiently in a dynamic environment
Why Join Us?
- Career Growth: Opportunities for advancement and professional development
- Positive Work Environment: A collaborative, supportive team where your contributions matter
- Full Benefits Package: Competitive salary, health insurance, paid time off, and additional perks
- Pittsburgh Location: Convenient and accessible office in Pittsburgh
Ready to help us make a difference?
If you're eager to build a career in customer service, be part of a team that values your input, and contribute to a positive customer experience, apply today to become a Customer Service Assistant in Pittsburgh.
Job Types: Full-time, Part-time
Pay: $18.00 - $24.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $18 - $24
