What are the responsibilities and job description for the iSeries Manager position at Link Technologies?
Job Details
- JOB-7256
- iSeries Manager
- Las Vegas, NV
- Permanent
- Link Technologies (LinkTechConsulting.com), a Las Vegas, NV based IT consulting firm, is currently seeking an iSeries Manager to join our team.
JOB SUMMARY
The iSeries Manager will be responsible for overseeing the planning, design, implementation, administration, and ongoing support of all iSeries systems.
QUALIFICATIONS- Bachelor's degree preferred, or an equivalent combination of education and relevant work experience.
- Must be eligible to obtain and maintain a valid Nevada Gaming Control Board registration, as well as any other certifications or licenses required by law or company policy.
- Minimum of five (5) years of experience leading technical teams in a dynamic, results-driven environment.
- Strong expertise in iSeries technologies with hands-on experience supporting multiple systems in an enterprise-level setting.
- Proficiency in core network protocols and services, including DNS, DHCP, and TCP/IP.
- Experience with high-availability and replication tools, i.e., iTERA.
- Solid understanding of infrastructure elements, i.e., LAN/WAN, UPS systems, and power management.
- ITIL certification highly preferred.
- Demonstrated critical thinking, analytical, and problem-solving abilities with a proven track record of resolving complex technical issues and implementing process improvements.
- Excellent organizational and multitasking skills; thrives in fast-paced environments.
- Self-motivated and capable of independently identifying and resolving technical or process-related challenges.
- Strong leadership skills with a history of team development, coaching, and mentoring.
- Excellent interpersonal skills with a customer-focused mindset; able to effectively interact with all levels of business contacts.
- Must present a professional appearance and adhere to grooming and dress standards.
- Commitment to consistently upholding the guest service standards.
- Flexibility to work varied shifts, including weekends and holidays, as required.
DUTIES AND RESPONSIBILITIES- Leads a team of iSeries engineers.
- Providing support for escalated technical issues.
- Interacts with other IT managers and technical staff to participate in incident management processes as well as communication of service status related to the area of responsibility.
- Plan, design, implement, lead, and coordinate iSeries system support-related activities.
- Provide administrative direction for daily operations.
- Ensure proper communication and quick incident resolution as an IT crisis manager.
- Identify and implement new concepts and technologies to solve business issues.
- Supervise and direct day-to-day operations and provide technical support to members of the support teams including training staff on new systems.
- Mentor, coach, and lead staff; create work assignments; establish priorities; monitor, review, and supervise completion of assignments on time; develop professional growth opportunities; conduct performance evaluations and initiate corrective actions as well as hiring, termination, training, and succession planning processes.
- Oversee scheduling, prioritization, and timely completion of service calls, work orders, and projects and coordinate and escalate support issues with other IT support teams.
- Provide data and reporting of key performance Indicators and trends to IT department and others as needed.
- Ensure adherence to IT systems quality and security standards.
- Develop and maintain "service and business level agreements" to set expectations and measure performance.
- Responsible for iSeries security management.
- Maintain centralized policy and procedures documentation and process; monitor and facilitate documentation of new changes to policies and procedures.
- Coordinate and engage in ongoing professional development activities for the business.
- Documentation and knowledgebase development: assist management team with creating and writing SOPs, standards, and work instructions.
- Project management: point of contact for project teams.
- Identify opportunities for greater efficiency and areas to improve performance, policies, programs, and organizational performance.
- Operations support: maintenance, design, performance, reporting, and administration for iSeries systems.
- Communicate effectively with executive staff, department heads, management, and team leaders within the department.
- Manage prioritization of workload, projects, and requests for all iSeries team members.
- Delegate tasks and projects based on rapidly shifting priorities.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination because of race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
