What are the responsibilities and job description for the Telecommunications Technician position at Link Technologies?
Job Details
- JOB-7253
- Telecommunications Technician
- Las Vegas, NV
- Contract
- Link Technologies (LinkTechConsulting.com), a Las Vegas, NV based IT consulting firm, is seeking a Telecommunications Technician to join our team.
QUALIFICATIONS- Equivalent to two (2) years of college-level coursework in Information Systems, Business Administration, or a related field, - OR -
- Associate's degree combined with relevant experience working onsite with a government agency.
- Hands-on experience developing both technical and user-friendly communications.
PREFERRED EXPERIENCE- Strong analytical and problem-solving skills with a proactive, resourceful, and innovative mindset
- Proven ability to collaborate effectively and contribute positively in a fast-paced, team-oriented environment
- Excellent organizational skills with keen attention to documentation, communication, and interpersonal interactions
- Demonstrated ability to manage multiple tasks simultaneously, perform well under pressure, and meet tight deadlines
- Superior written and verbal communication skills in English, with fluency in both formats
- Hands-on experience with workflow management tools such as ServiceNow, Jira, or similar platforms
- Proficient in Microsoft Office Suite, including Microsoft Teams
DUTIES, SCOPE OF WORK, AND/OR MILESTONES- Schedule is 30 - 40 hours per week and flexible
- Provide regular status updates and reports to team members and leadership
- Collaborate with internal teams and vendors to assist with telecommunication needs
- Ensure smooth communication and coordination between departments and vendors.
- Provide hands-on guidance during future testing and training.
- Address and technical or process-related roadblocks promptly.
- Monitor performance, address post-launch issues, and ensure adoption. Telecom Expense Management (TEM) & Invoice Processing
- Works as a team member to implement new technology and to assist in projects to automate and improve existing processes.
- Principles and practices of auditing financial documents, contracts, invoices, payments and related financial records.
- Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Billing reports
- Mobile device activations including troubleshooting.
- ServiceNow ticket management
- Redundant Telecom activities such as MACDs like resetting PINs and passwords, changing call forwarding settings, creating simultaneous rings, etc.
RESPONSIBILITIES- Configuration of desk phones, caller ID, and reset voicemail settings using Cisco Unified Communications Manager (CUCM).
- Process requests; remove users from Calero (TEM) personnel records and update the WS1 (Workspace ONE) spreadsheet accordingly.
- Maintain accurate inventory records by updating address locations, product types, and service statuses for both wireless and wireline products, including IMACD (Install, Move, Add, Change, Delete) activities.
- Support mobility operations including device activations, mobile device troubleshooting, and Mobile Device Management (MDM) processes.
- Document all work performed in ServiceNow, ensuring traceability and compliance with internal procedures.
- Collaborate with departmental Telecom Liaisons to provide information, training, technical support, and assistance with telecommunications equipment and services.
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
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