What are the responsibilities and job description for the Customer Service position at LINK?
Job Overview
Order # : 3497649
Essential Functions and Responsibilities :
Receive and Promptly Respond to Customer Queries.
Document customer concerns and resolutions within each order worked.
Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitments
Maintain up-to-date product, sales, services and company knowledge.
Investigate customer's problems and collaborate with multiple departments to find solutions and resolve issues.
Demonstrate the Company's Core and Growth Values in the performance of all job functions.
Maintain reliable attendance.
Qualifications
Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information.
Accurately respond to customer inquiries through instant messaging software
Utilize available resources to respond to customer inquiries
Fluent in English; reading, writing, and speaking
Ability to type =50 WPM
Rigorous critical thinking skills
Organization skills
Self-Motivated and Self Starter
Work well under pressure in a fast-paced environment
Education :
Associates degree or 2 years college coursework completed required
1-2 years' customer service experience, preferably in a contact center operations environment.
Additional experience in customer sales, customer service, or digital communications is a plus.
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