IT Specialist

Responsibilities

• Providing end-user support, resolving technical issues, and providing technical assistance for all operating systems and applications.
• Maintain computer network connectivity.
• Assist with maintaining the company's digital infrastructure and provide troubleshooting assistance to technology consumers.
• Trouble-shoot and solve problems related to hardware, software, and network problems.
• Research and recommend the acquisition of network hardware and software.
• Monitor network utilization and performance.
• Implements procedures for network optimization, reliability, and availability.
• Identify problematic areas and implement strategic solutions.
• Build long-term relationships with outside vendors for IT-related products and services.
• Manage and update the Hardware/Software equipment list as needed, as well as update all equipment. This includes date of purchase, vendor, cost, serial number, location, and warranty
• Assist with and coordinate all IT-related matters, including data, wireless communications, mobile technology, telephony, security, and computer hardware and software.
• Responsible for further developing, and contributing to technical IT security services delivery.
• Update website information as required and needed.
• Installing, configuring, maintaining, and repairing hardware and software components within the organization.
• Logging and tracking issues and resolutions in the company's CRM ticketing system.
• Install and monitor VTC/Audio equipment.
• Handle annual budget and ensure cost-effectiveness for the IT department. Annual Budget includes
  • a. Key Software Upgrades
  • b. Client computing resources (Laptops, desktop, etc.)
  • c. Network infrastructure
  • d. Subscription
  • e. Support/maintenance contracts

Qualifications

• Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy preferred.
• Strong background in workstation and custom application support, hardware/software systems installation, configuration, and maintenance of user accounts.
• Set up and maintenance of Microsoft Office 365/GCC High/MS Teams user accounts.
• Experience with Windows servers (2003 and above).
• Strong interpersonal skills and ability to provide excellent customer service.
• Strong organizational and time management skills with ability to correctly prioritize workload to maintain schedules, deadlines, and standards on assigned projects.
• Ability to remain calm under pressure and be adaptable.
• Ability to cross-train into other specialties.
• Ability to read, listen to, and understand information and ideas verbally and in writing.
• Creativity, positivity, and confidence.
• Eligible to obtain U.S. government security clearance requirements.

Certifications:

• CompTIA A (Preferred)

• CompTIA Network (Preferred)

• CompTIA Security (Preferred)

REQUIRED

Working Conditions

This position is considered indoors which is characterized as follows.

• Office Setting

• Professional workplace

Salary : $65,000 - $85,000