What are the responsibilities and job description for the Front Desk Associate position at Links Bos Landen Hotel & Spa?
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Greet guests upon arrival and check them in, ensuring a smooth and efficient process - Provide information about hotel amenities, services, and local attractions - Answer phone calls and respond to guest inquiries in a timely and professional manner - Handle guest requests and resolve any issues or complaints promptly - Assist with reservations and manage room assignments - Process payments and maintain accurate records of guest transactions - Coordinate with housekeeping to ensure rooms are clean and ready for guest arrival - Conduct night audit duties as required, including balancing accounts and preparing reports Requirements: - Previous experience in front desk or customer service roles preferred - Excellent communication skills with a friendly and professional demeanor - Strong phone etiquette and ability to handle multiple calls simultaneously - Knowledge of hospitality management systems (e.g., property management software) - Bilingual skills (e.g., English/Spanish) are a plus - Ability to work flexible hours, including evenings, weekends, and holidays - Strong problem-solving skills with the ability to handle difficult situations calmly and effectively - Attention to detail and ability to multitask in a fast-paced environment - Basic computer skills for data entry and reservation management At our hotel, we value our employees' contributions and offer competitive benefits including: - Competitive pay based on experience - Opportunities for career advancement within the hospitality industry - Ongoing training and development programs to enhance your skills - Employee discounts on hotel stays and dining at our establishments If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, we invite you to apply for the position of Front Desk Agent. Join our team and help create memorable experiences for our guests.
Job Types: Full-time, Part-time, Seasonal
Pay: - $15.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Pella, IA 50219 (Required)
Ability to Relocate:
- Pella, IA 50219: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15
