Front Desk Hospitality Associate

Job Title: Hospitality Associate

REPORTS TO: Hospitality Manager

General Responsibilities

Check guests in and out efficiently and assist with any problems or questions during their stay. Act as the information center of the hotel. Exemplifies the 10 Universal Service Standards and provides excellent guest service.

Essential Functions:

· Exemplifies the 10 Universal Service Standards and provides excellent guest service.

· Have complete knowledge of all appropriate computer systems.

· Check guests in and out of hotel efficiently.

· Be familiar with room types and their locations in order to make reservations and handle walk-in reservations.

· Quote room rates and room package information by memory.

· Post charges for in-house accounts.

· Understand guest folio, explanation of billing and how to make any needed corrections.

· Receive cash and/or credit card payments and make correct change.

· Be familiar with all hotel policies.

· Have working knowledge of Honey Creek Resort, and surrounding areas and be able to provide directions.

· Familiar with all hours of operation for hotel outlets and their functions.

· Use proper etiquette both on the phone and in person.

· Maintain a constant presence at the front desk, greeting everyone.

· Read group resumes and know daily activities of groups.

· May occasionally pull luggage and assist guests with luggage handling.

· Complete shift closing, drop cash and check payments.

· Secure bank at all times and follow proper cash handling policies.

· Follow all hotel and department rules and regulations (Dress code, attendance policy, etc.)

· Answer and direct incoming calls

· Knowledge of all fire prevention and emergency policies and procedures.

· Utilizes protective equipment (when necessary).

· Reports accidents, injuries, property damage or loss to supervisors.

· Provides for a safe work environment by following all safety and security policies and procedures.

· Assist events desk.

· Give directions to local attractions.

· Maintain cleanliness of working environment and other areas as directed.

· Assist Bellhop with deliveries and guest service requests.

· Assisting other departments as needed.

· Communicate often with the housekeeping department to ensure proper & timely checkouts and updates on any pertinent information.

· Snow removal (as needed).

Education & Experience:

· Previous experience in cash handling preferred.

· Previous experience with operating point-of-sale systems preferred.

· Previous experience in customer service environment preferred.

Knowledge, Skills & Abilities:

· Excellent guest service skills.

· Good communication skills: ability to communicate with guests and co-workers.

· Attention to detail.

· Ability to handle multiple tasks simultaneously in a fast-paced environment.

· Ability to work independently and as a team member.

· Basic math skills: ability to accurately handle money and count change.

· Read maps and give correct directions.

· Capable of following job guidelines and supervisors’ instructions.

Physical Requirements:

· Ability to lift and carry up-to 25 lbs.

· Ability to stand for entire length of shift.

· Ability to walk up and down stairs frequently.

· Bending, reaching, climbing on step stool.

Job Type: Part-time

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday

Work Location: In person