Assistant Manager

We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow.

Responsibilities:

• Operational Support:
• Assist the Site Manager in overseeing the day-to-day operations of the car wash facility
• Implement and enforce company policies and procedures to ensure efficient operations
• Monitor and maintain inventory levels of chemicals, equipment, and other necessary items
• Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards
• Assist in scheduling and coordinating shifts, ensuring adequate staffing levels
• Customer Service:
• Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally
• Assist management to resolve customer issues and complaints in a timely and satisfactory manner
• Assist in training and guide staff members on delivering excellent customer service
• Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty
• Staff Supervision and Training:
• Assist in training new team members
• Provide ongoing coaching, guidance, and performance feedback to the crew members
• Partnering with Site Manager on employee performance and productivity
• Foster a positive and collaborative work environment, promoting teamwork and employee morale
• Safety and Compliance:
• Ensure employee compliance with all safety regulations and company policies while on duty
• Conduct regular safety inspections and implement corrective measures as needed
• Assist in training staff on safety protocols and procedures
• Maintain accurate records of incidents, accidents, and safety-related activities
• Administrative Tasks:
• Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data
• Assist in budgeting and monitoring expenses to ensure financial targets are met
• Assist in the customer claims process, including documentation, de-escalation, and approval/denial
  
  

Requirements:

• High school diploma or equivalent
• Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry
• Strong leadership and management skills, with the ability to motivate and inspire a team
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficient in using computer systems and software for administrative tasks
• Ability to work flexible hours, including weekends and holidays
• Must be able to walk, stand, bend, stoop, twist, etc. For extended periods of time and perform activities involving holding, grasping, pulling and turning
• Must be willing to work in hot/cold weather conditions if necessary
  
  

Benefits:

• Competitive Pay
• Paid Time Off
• Flexible Hours
• Employee Bonuses & Commissions
• Health, Dental, and Vision insurance
• 401K Match
• Parental Leave
  
  

Joining our team as an Assistant Manager offers a rewarding opportunity to contribute to the success of our car wash facility while gaining valuable management experience. If you have a passion for customer service, team leadership, and operational excellence, we would love to hear from you.

Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position and may be subject to change or modification to meet the needs of the business.

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