What are the responsibilities and job description for the Technical Support Specialist position at Linksoft Technologies?
Job Title: Product Support Engineer (Security)
Location: NJ, Norwalk, CT, Atlanta, GA, Chicago, IL, Miami, FL (Onsite, 5 days/week)
Duration: Full-Time
About the Role:
We are seeking a skilled and customer-focused Product Support Engineer to join our Security Product Engineering team. In this role, you will primarily support our AI-driven anti-phishing security product. As a critical member of the team, you will act as the primary point of contact for customers, providing expert technical support and ensuring they can utilize our product effectively. This position offers a unique blend of problem-solving, customer interaction, and collaboration with engineering teams, making it an ideal opportunity for an engineer passionate about security and customer satisfaction.
Key Responsibilities:
- Serve as the first point of contact for customers regarding our security product, ensuring prompt and professional resolution of issues.
- Explain technical concepts and resolve customer issues related to phishing detection, helping users understand product alerts and behaviors.
- Collaborate closely with product management and engineering teams to communicate customer feedback and ensure timely resolution of complex issues.
- Assist in improving support processes and documentation to enhance the customer experience.
Requirements:
- Proven experience in a customer-facing role with strong communication skills to explain technical solutions clearly and diplomatically.
- Solid foundation in software development with excellent debugging and troubleshooting skills.
- Strong problem-solving abilities and a proactive approach to addressing customer challenges.
