What are the responsibilities and job description for the Technical Support Specialist position at SUNRISE DIVINE INC?
Linkedin with Photo (2021 or older)
Must have a car and valid license
Job Title: Level 1 Technical Support
Red Bank, NJ
Monday - Friday 8 - 4 or 9 - 5
Job Description
• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Work with our Service Desk, Documentation, Remote Monitoring/Management and all other system
software to accept and resolve L1 and L2 service requests, incidents and problems. Documenting and
tracking all steps taken to the resolution.
• Responsible for escalations on all desktop, network, and server infrastructure service tickets to ensure
service levels are maintained.
• Create and document service management procedures and standards to ensure engineering best practices
are maintained.
• Work with clients directly over the phone and using remote software or travel on-site
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Set up new workstations for users (deploying equipment, create Active Directory Accounts, O365
• Heavy use of Windows and Mac OS devices