What are the responsibilities and job description for the Technical Support Specialist position at SimplyApply?
Job description
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Slice Merchant Services is seeking a friendly, energetic, and reliable Technical Support Specialist who will be assisting our clients with a smooth and efficient equipment setup process as well as troubleshooting. This individual MUST be enthusiastic about supporting our clients by offering customer satisfaction & reliable technical support.
Responsibilities :
ANSWERING A LARGE NUMBER OF INCOMING TROUBLESHOOTING CALLS
SOLVING TECHNICAL ISSUES
FOLLOW UP WITH CLIENTS TO ENSURE ALL EQUIPMENT IS WORKING PROPERLY
MAKE ACCURATE DECISIONS
PROVIDE ACCURATE INFORMATION
Requirements :
WORKS WELL IN A TEAM ENVIRONMENT
ENTHUSIASTIC, SELF-DRIVEN, AND LIKES TO PROBLEM SOLVE
GREAT COMPUTER SKILLS
EXCELLENT ATTENTION TO DETAIL
ABILITY TO LEARN FAST
MULTITASKING
STRONG VERBAL COMMUNICATION SKILLS
Preferred Experience :
SALESFORCE
CREDIT CARD PROCESSING EQUIPMENT & POS SYSTEMS
TECH SUPPORT
MERCHANT SERVICES INDUSTRY
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Job Type : Full-time
Pay : $20.00 - $25.00 per hour
Benefits : Dental insurance
Health insurance
Paid time off
Vision insurance
Shift : 8 hour shift
Experience :
Call center : 1 year (Preferred)
Technical support : 1 year (Preferred)
Work Location : On the road
SimplyApply
Salary : $20 - $25
