Allocation and Wine Club Manager

Named after a soil type and founded by Matt and Maureen Trevisan, Linne Calodo is situated in the mountainous Willow Creek District of Paso Robles and regarded for its Rhone Style Blends.

Job Summary

1. STRATEGIC PLANNING FOR GROWTH
- Develop and execute strategic wine club programs to achieve acquisition, sales and retention goals, while managing the annual budget and tracking results.
- Collaborate with Director of DTC to create and execute annual programming calendar.
- Maintain and analyze Key Performance Indicators related to sign-ups, cancellations, and active memberships, adapt strategies to drive growth, optimize offerings, and achieve financial objectives.
- Create programming to lead and educate the Hospitality team to promote clubs and offerings.

2. MEMBER RETENTION
- Continuously strategize and develop Club and Allocation member benefits and offerings.
- Implement programs and exclusive events to engage and delight wine club members, drive loyalty and increase sales.
- Contribute content for newsletters, emails, promotional materials, and other club-related efforts. Execute wine club eblasts.

3. RELATIONSHIP MANAGEMENT
- Retain and enhance the lifetime value of club members through engagement, follow-up, and outstanding customer service, promptly addressing inquiries and resolving issues.
- Connect with key buyers and maintain strong communication to foster loyalty.
- Review tock reservations in advance to identify wine club members and VIP guests, providing helpful insights for hosts within notes.
- Lead initiatives to drive significant club and customer database growth and share best practices.

4. OPERATIONS
- Manage wine club forecasting with owner, club inventory and allocations, and plan shipments.
- Manage flawless execution of club shipments, from communication to processing, credit card decline follow-up, through fulfillment and successful delivery.
- Oversee all pick-up orders. Includes packaging pick up orders, monitoring inventory and closing pick up orders in a timely manner.
- Maintain compliance and direct shipping laws for each state, communicating updates to DTC team.

5. DATA MAINTENANCE & ANALYSIS
- Manage membership and customer databases, insuring accurate and prompt entry of member sign ups, club changes, changes of address/credit card and key customer information, creating comprehensive customer profiles.
- Develop detailed member profiles and track data such as LTV, and retention to identify sales and retention opportunities.
- Leverage data insights, on site experiences, and feedback to make informed decisions that optimize club offerings, promotions, and drive membership.
- Craft monthly management reports summarizing KPIs for executive leadership and owners.

6. SHIPPING

- Process and pack orders efficiently and accurately
- Safely operate pallet jacks and forklifts
- Work with warehouse manager to track and manage inventory
- Keep the workspace clean and organized
- Handle shipping and receiving with proper documentation and storage
- Conduct regular inventory checks to ensure accuracy and prevent shrinkage
- Work with team members to optimize workflow

Qualifications:

• Proven experience in wine club, processing, and backend database management (3 years preferred). This position is responsible for both the front and back end of wine club management.
• Required proficiency in customer relationship management (CRM) software, Word, and Excel. Prefer Wine Direct and Ship Compliant experience.
• Excellent communication and interpersonal skills.
• Highly organized with attention to detail.
• Strong multi-tasking and time management skills.
• Ability to work weekends, nights, and holidays as needed to ensure Wine Club goals are met.
• Ability to lift 50 pounds.

Job Type: Full-time

Pay: $67,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift

Work Location: In person

Salary : $67,000 - $70,000