What are the responsibilities and job description for the Added - 11 hours ago Technical Support Specialist HelpDesk Support (Levels I, II, III) Portsmou[...] position at LinTech Global, Inc.?
Technical Support Specialist HelpDesk Support (Levels I, II, III)
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Location : Portsmouth, Virginia | Direct
Job Overview
The Technical Support Specialist will work directly with customers to describe functionality, troubleshoot problems, monitor system availability, and resolve incidents. The position may interact with program application developers, trainers, and infrastructure support. The position will use a Sponsor's tool to manage tickets / support requests and must accurately capture, categorize, and report trouble calls and suggested system enhancements.
Responsibilities
- Responsible for all customer and field maintenance support issues relative to NMCP IM / IT.
- Management, Field Technical Support, Research and Development (new technologies) workstation / client support.
- Conduct site surveys, assess and document current site configuration and user requirements, and design and optimize network topologies.
- Analyze existing requirements and prepare specification recommendations for hardware / software acquisitions.
- Prepare engineering plans and site installation Technical Design Packages.
- Develop hardware / software installation schedules.
- Prepare drawings documenting configuration changes at each site.
- Prepare site installation and test reports.
- Configure systems, communication devices, and peripheral equipment.
- Install network hardware / software.
- Train site personnel in the proper use of recently installed hardware / software.
- Build specialized interconnecting cables.
- Troubleshoot system software problems and support users in overcoming difficulties with software.
- Distribute and inform users about new procedures and policies established to improve system efficiency.
- Support users in setting up new hardware systems including terminals, printers, and other input / output devices.
- Run diagnostics at the microcomputer level and isolate hardware malfunctions.
- Provide on-site user assistance for migration of data and orientation to the operation of Microsoft Windows, Outlook, Excel, PowerPoint, Word, and Access.
Qualifications
Computers / CPU’s
Company Description
LinTech Global is an award-winning, ISO 9001 : 2008 certified, and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, CyberSecurity, and Training and Audio / Visual (AV) Solutions.
Benefits
Our robust benefits package includes Paid Time Off, Paid Holidays, Company-paid Life / AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus, and much more!
EEO Statement
LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
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