What are the responsibilities and job description for the Senior Help Desk/Desktop Support Specialist position at LinTech Global?

Job Description

Senior Help Desk / Desktop Support Specialist

LOCATION : Boston, Massachusetts

Hybrid schedule with 1 remote day a week after an introductory onsite period and subject to change.

LinTech Global is recruiting a Senior Help Desk / Desktop Support Specialist to support a contract held by LinTech Global Inc. at the US EPA Region 1 Office in Boston, MA.

RESPONSIBILITIES and SKILLS :

Oversee ticket queues in ServiceNow with a focus on ticket priority and meeting SLAs

Delegate and manage tasks

Laptop Support : Image, troubleshoot, and repair user laptops, assist with distribution and setups and provide one-on-one support with the customer.

Hardware support and troubleshooting : Desktop equipment (includes but not limited to computers, laptops, monitors, and peripheral local devices). Network connectivity from office connection to device - computers, laptops, printers, multi-function devices.

Software support and troubleshooting : Pertaining to Microsoft Office 365 and other proprietary software

Manage and update SOPs

Manage loaner equipment (laptops, projectors, and other IT equipment)

Knowledge of Windows 11

LAN Account Management

Remote access support : Provide support for troubleshooting remote access issues with GFE

Printing support : Including multi-functional devices, scanners and single function printers and plotters.

Work with EPA staff to provide Logical Access Control System (LACS) exemptions through the appropriate EPA tool and following the appropriate EPA policies

Maintain a user information center / Service Desk to address issues such as hardware, software, communications, applications, and program questions.

Provide support for user account management such Active Directory

Assist the ISO during any security related instances.

Excellent customer service skills

Excellent oral and written communications

Most importantly, must be dependable, have a positive attitude, be a "team player", and be able to manage multiple projects / issues simultaneously, be pro-active, maintain good records, and work well under pressure

OTHER REQUIREMENTS :

A Certification preferred

Experience managing technical teams

Experience managing large scale hardware and software deployment projects

Ability to obtain a Public Trust Clearance

Company Description

LinTech Global is an award-winning, ISO 9001 : 2015 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio / Visual (AV) Solutions. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Paid Time Off, Sick Leave, Paid Holidays, Company-paid Life / AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and / or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request. http : / / lintechglobal.com / wp - content / uploads / 2017 / 09 / poster_screen_reader_optimized.pdf

This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.

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Senior Help Desk/Desktop Support Specialist

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