Help Desk Support Specialist

Help Desk Support Specialist

As the Help Desk Support Specialist, you will Assist employees with company provided software and hardware technical issues.

Schedule: This is a full-time, onsite, non-exempt (35 hour/week) position. No nights or weekends.

Compensation: Starting annual salary is $60,000. Enjoy benefits that start as of day 1 of employment and our generous paid time off package.

With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds and a satisfying balance between your work and personal life, why not join the Mystic Valley Elder Services' Team!

Depending on your role and your hours, we offer:

• Flexible scheduling
• Competitive salaries
• Medical, Dental, and Vision starting day 1
• 403b Retirement Plan with agency contribution after 2 years of employment
• 3 weeks accrued Vacation time
• 3 weeks accrued Sick time
• 13 Paid Holidays
• 30 personal hours
• Ample free parking
• Tuition reimbursement
• Employee referral bonuses of up to $2,000

Job Activities

Key activities of the position are below. Additional duties may be assigned as required.

Top Key Activities:

• Act as first point of contact in Help Desk activities, providing both in-person and remote technical support to all staff
• Deploy, configure, maintain, and support agency hardware and software assets and ensure regular maintenance for leased equipment
• Support Systems Administrator with technology training for MVES employees
• Work closely with other members of the IT Department and IT contracted agency to ensure that available resources are used to capacity and IT-related operations are optimized.  
• Identify and track trends in issues reporting

Other Activities:

• Maintain help desk policies and procedures
• Assist in the selection and testing of new technologies, hardware and software
• Provide back-up for the Systems Administrator
• Assist with posting on and maintenance of Agency website as needed
• Contribute to the administration and operational responsibilities of the network environment

Qualifications:

• 2 years of proven experience as a help desk technician
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficient in Microsoft Windows, Office 365, and Azure
• Experience using WordPress or another Content Management system and online applications such as Salesforce and Avaya Office is a plus
• Customer-oriented and cool-tempered
• Excellent communication skills including the ability to interact effectively with all staff and communicate technical information clearly to all levels of understanding
• Excellent documentation skills
• Must have the ability to prioritize and meet deadlines for assigned projects, help desk calls, and emails. 
• Experience in data analysis and strong analytical skills
• Strong troubleshooting, and research skills
• Must have reliable private transportation
• Must have reliable private internet service

Physical Requirements of the Job: 

• Ability to lift and carry up to 50 lbs. 
• Ability to stand, bend, lift, carry, push, pull, climb, kneel, and crouch, as required, on a daily basis. 

Mystic Valley Elder Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.