What are the responsibilities and job description for the Leasing Consultant position at LION'S GATE APARTMENTS?
Job description
Under the direction of the Regional Manager and Property Manger, the Leasing Consultant is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident relations and retention. Providing exceptional customer service. Meeting monthly collection targets by closely monitoring incoming payments.
Essential Functions Statement(s):
Sales/Marketing
- Oversee/Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
- Perform telephone market surveys and physical shops of competitors
- Recommend strategies and programs for on-site marketing activity
- Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
- Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
- Recommend programs and strategies to increase qualified traffic and closing ratios
- Maintain closing ratios in line with property policies and procedures
Administrative
- Adhere to all prospect and resident follow up procedures including, but not limited to, sales, service, request and follow up
- Inspect apartments with the new residents at move in and complete all the necessary paperwork
- Support Community Assistant with tracking renewals, lease expirations, and notices to vacate
- Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
- Keep files, desk, and leasing area organized
- Comply with all Fair Housing regulations, and other laws as they relate to property specific guidelines and occupancy standards
- Inspect market ready units each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready
Customer Service
- Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
- Provide excellent customer service and display courteous and professional attitude toward all customers
- Perform other duties as required
- Build and continue a working relationship with on site staff and all vendors
SKILLS & ABILITIES
Education: High school diploma or equivalent
Experience: 5-years of on site management and/or leasing experience
Technical Skills: Strong computer skills and proficiency in Microsoft Office, Buildium experience preferred
Other Requirements: Valid Driver's License
Job Type: Full-time
Salary: $16.00 to $18.00 /hour
Experience:
- Leasing: 5 year (Required)
- Customer Service: 5 year (Preferred)
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Davison, MI 48423: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 5 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $16 - $18