What are the responsibilities and job description for the Collections Specialist position at Lions Floor?
SUMMARY
Reporting to the AR Specialist II ,the Collections Specialist is responsible to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments.
ESSENTIAL DUTIES & RESPONSIBILITIES
Essential functions may include, but are not limited to, the following:
1. Monitor accounts to identify outstanding debts
2. Investigate historical data for each debt or bill
3. Find and contact clients to ask about their overdue payments
4. Take actions to encourage timely debt payments
5. Process payments and refunds
6. Resolve billing and customer credit issues
7. Update account status records and collection efforts
8. Report on collection activity and accounts receivable status
EXPERIENCE
- Customer collection experience is required
- Analyzing customer accounts
- SAP experience is a plus
- Basic accounting is preferred.
WORK ENVIRONMENT
- Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 lbs.
- Build and maintain existing displays in the field.
- Adhere to CRM system in place to record account activity and projects.
- May necessitate working in busy and loud environments.
- May be exposed to elements like cold, heat, dust, noise, and odor.
RESPONSIBILITIES COMMON TO ALL EMPLOYEES
- Encompass a “do whatever it takes approach” to serving our clients.
- Always maintain a safe work environment and confidentiality.
- Be proactive, creative, flexible in determining, evaluating, researching & resolving issues.
- Organize & prioritize multiple activities to meet all external & internal deadlines.
- Maintain professional demeanor that reflects positively on the agency.
- Demonstrate respect and courtesy toward others.
- Able to thrive in a work environment emphasizing teamwork and collaboration.
- Respond in a timely manner in all aspects of communication.
- Regular and prompt attendance in the office is required.
- Perform other duties as assigned by your supervisor.
- Work with limited to minimum supervision.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Euless, TX 76040: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $21
