Collections Specialist

MSR Technology Group DBA Infomatics has been an Inc 500/5000 corporation for the last 7 years in a row. We have an urgent need for Collection Specialist, and this is an Onsite role in Fort Worth, TX. Please find the job details below.

Title: Active Cycle Collection

Location: Fort Worth, TX

Duration: Long Term Contract

Position Description:

1. Make outbound and take inbound calls from Mercedes-Benz Financial Services (MBFS or Daimler Truck -DTFS) customers for the purposes of:

• Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.

• Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.

• Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.

2. Manage a queue of assigned accounts

3. When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.

4. Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.

5. Offer feedback and recommendations on any process improvements or training material

6. Maintain corporate standards and compliance requirements.

7. HS Diploma or GED required. Bachelor’s Degree is preferred.

8. 1-2 years’ experience in Customer Service and/or Collections environment preferred. Familiar with the automotive industry is a plus.

If you have the above skills/experience, please share your resume in confidence to:

Recruiter Name: Sravan

Email: sravan@msrtechnologies.com

EOE

Job Type: Contract

Pay: $19.00 - $20.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Fort Worth, TX 76177 (Required)

Ability to Relocate:

• Fort Worth, TX 76177: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21