What are the responsibilities and job description for the Business Operations Analyst position at Lionstone International?

Business Operations Analyst

Full-Time

Norwalk, CT

OVERVIEW

Are you a passionate problem solver who loves e-commerce data systems looking for new challenges in the direct-to-consumer industry? We're seeking a quick learner with natural curiosity and enthusiasm for identifying data issues and implementing fixes to join our team. As a Business Operations Analyst, you’ll be responsible for managing the set-up, testing and execution of online marketing offers.

This critical role coordinates the data entry, flow of information and quality assurance to create, test, troubleshoot and launch marketing campaigns and programs through interaction with various systems and departments to ensure they are functionally sound and offer a positive experience to our customers. This position reports to the Senior Business Operations Manager and provides direction and support to team members based in Chennai, India.

PRIMARY RESPONSIBILITIES

Use various internal systems to set up recruitment and retention marketing campaigns and add-on promotions
Create test plans and execute thorough testing of offers on landing pages, branded websites, emails, and internal customer service system to confirm functionality, accurate data and optimal user experience
Excel at understanding systems and dataflows to troubleshoot issues that arise, oversee data fixes and recommend alternative setups to avoid reoccurrence
Consistently meet all task and project deadlines, marketing timelines and operational schedules for assignments and assist with overseeing the team workload
Coordinate with Marketing on proposed new business programs to identify technical requirements and system capabilities to ensure they are operationally feasible
Provide input to the company’s ongoing Business Process Improvement initiatives

EDUCATION

Bachelor’s degree (preferred)

3 years’ experience in a digital marketing or e-commerce environment

Hands-on experience with and understanding of ERP and CRM systems

Strong knowledge of MS Office suite, particularly Excel

Experience with project management tools like JIRA, Monday, WorkZone, Adobe Workfront, MS Project (a plus)

QUALITIES

Technically-oriented analyst, exceptional troubleshooter and problem-solver

Excellent verbal and written communicator and cross-team liaison

Self-motivated, inquisitive, results-driven, energetic

Keen attention to detail with highest quality standards

Skilled multi-tasker adept at juggling and reprioritizing multiple assignments simultaneously

Hands-on project owner who can proactively manage timelines to guide all assignments to fruition despite challenging deadlines and changing requirements

Excels in a fast-paced, entrepreneurial, growing environment

PHYSICAL / WORK REQUIREMENTS

Ability to sit at a desk and work on a computer for extended periods

Proficiency in using standard office equipment, including computers, keyboards, and telephones

Comfortable with prolonged periods of concentration and mental focus

OUR COMPANY

As of 2023, our company is a Great Place to Work Certified company. Receiving this certification represents that as an employer, we create an outstanding employee experience. We collected our employees’ feedback by conducting an anonymous survey. This certification is globally recognized and research-backed verification of great employee experience.

BENEFITS

Full time employees receive a competitive benefit package including :

Medical, Dental and Vision benefits with employer cost-share

Company paid Short-and Long-term Disability and Employee Life Insurance

401(K) contribution plan options with employer match

Unlimited Vacation

Employee wine discount

Company paid WSET certification

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Business Operations Analyst

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