What are the responsibilities and job description for the Customer Service Tech Agent position at Lippert?
Overview
Who We Are:
Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers.
Why We are Different:
At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.
What You will Get:
Summary/Objective
Customer Service Technical Representative is expected to provide information about organization’s products and services, handles customer complaints, process orders. Motivated to maintain customer satisfaction and contribute to company success. Has the ability to establish a rapport with clients, be reliable, and driven with strong time management and prioritization abilities. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A degree of creativity, discretion, and latitude is expected.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answer customer inquiries by clarifying desired information. Researching, locating, and effectively communicating to all customer questions and concerns:
Competencies
Supervisory ResponsibilityThis position has no supervisory responsibility.
Physical DemandsWhile performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle, feel, or reach. This position is not very active when it comes to movement and requires a lot of typing and sitting in a chair.
Position Type/Expected Hours of Work
This is a full-time hourly position and the expected work hours are 40 hours per week, Monday through Friday 10:30 am to 7:00 pm for the first six months
Travel
Travel would be minimal and would be primarily local during the business day.
Required Education and Experience
Preferred Education and Experience
Work Authorization/Security Clearance
Must be able to pass EVerify.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Group : AAP/EEO Statement
Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.
Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.
