What are the responsibilities and job description for the Renewal Specialist (Remote, US-based) position at Liquibase?
Overview
Liquibase is the leader in the database release automation segment of the more broadly defined DevOps market. Our vision is to be the easiest, safest, and most powerful community-led database change management solution. Downloaded more than 100 million times, our software enables DevOps teams around the globe to accelerate the software delivery process by automating database updates. As companies of all sizes continue to adopt an agile methodology and DevOps practices, there is a growing realization that the database needs to be considered as part of this innovation process.
As a Renewals Specialist, you will be responsible for your book of renewal business in your assigned territory. You will utilize CRM tools to coordinate renewal activities that result in early and on-time bookings. The role requires close collaboration directly with customers and as well as Account Managers. You will also build strong relationships with Customer Success peers to retain and expand our customer base. Managing a positive customer experience is a critical component of this role with a focus on retention and growth.
What you'll be doing:
A career at Liquibase means joining a quickly growing company on the front lines of the DevOps space. Our vision is to be the easiest, safest, and most powerful community-led database change management solution. As companies of all sizes continue to adopt an agile methodology and DevOps practices, there is a growing realization that the database needs to be considered as part of this innovation process.
At Liquibase, we foster a culture rooted in the open-source values of freedom, choice, transparency, and meritocracy. These are not just fashion labels here, but sincere convictions, and you'll see that reflected in the way we operate daily. We're caffeinated, collaborative & confident experts, eager to solve the most challenging database CI/CD problems for our customers.
Want to help the software world move faster? You've found the right place.
Eligible candidates may be subject to criminal history checks, which will be conducted and used in accordance with applicable local, state, and federal law.
Liquibase is the leader in the database release automation segment of the more broadly defined DevOps market. Our vision is to be the easiest, safest, and most powerful community-led database change management solution. Downloaded more than 100 million times, our software enables DevOps teams around the globe to accelerate the software delivery process by automating database updates. As companies of all sizes continue to adopt an agile methodology and DevOps practices, there is a growing realization that the database needs to be considered as part of this innovation process.
As a Renewals Specialist, you will be responsible for your book of renewal business in your assigned territory. You will utilize CRM tools to coordinate renewal activities that result in early and on-time bookings. The role requires close collaboration directly with customers and as well as Account Managers. You will also build strong relationships with Customer Success peers to retain and expand our customer base. Managing a positive customer experience is a critical component of this role with a focus on retention and growth.
What you'll be doing:
- Manage renewal contracts within an assigned territory to ensure early and on-time bookings.
- Collaborate closely with customers, Account Managers, and Customer Success peers.
- Conduct customer conversations to understand budgets, stakeholders, requirements, and approval processes.
- Handle the quote-to-close process for renewals 120 to 90 days in advance.
- Defend against competitive pressures and identify expansion/cross-sell opportunities.
- Partner with Customer Success to assess customer health and drive adoption.
- Own contract processes, including co-terming, upselling, and multi-year options.
- Provide regular updates on renewal statuses and escalate customer requests as needed.
- Collaborate with cross-functional teams (Sales Operations, Partners, Legal, Finance) to address complex customer requests.
- Meet or exceed annual and quarterly revenue goals.
- 3 years of Renewals experience in a high-growth software company
- Excellent communication and presentation abilities.
- Independent and confident work style.
- Proficient in Salesforce and other Customer Success tools.
- Excellent verbal and written communication skills.
- Bachelor's degree or equivalent.
- Remote First culture, potential for company-wide in-person gatherings
- Home office allowance for remote workers
- Meaningful equity
- Comprehensive health, vision, and dental benefits - country dependent
- Generous paid time off and paid holidays
- 401K matching (US only)
- No punks, no jerks culture
- Growth opportunities and ability to move up within the company
- A transparent and collaborative team environment. We value multiple perspectives and fresh thinking.
- Our entrepreneurial culture. We provide every employee the opportunity to make a meaningful impact.
- Providing the opportunity to work with new technologies and learn from experienced professionals.
- How organizations, large and small, use DevOps to drive developer agility and accelerate software delivery.
A career at Liquibase means joining a quickly growing company on the front lines of the DevOps space. Our vision is to be the easiest, safest, and most powerful community-led database change management solution. As companies of all sizes continue to adopt an agile methodology and DevOps practices, there is a growing realization that the database needs to be considered as part of this innovation process.
At Liquibase, we foster a culture rooted in the open-source values of freedom, choice, transparency, and meritocracy. These are not just fashion labels here, but sincere convictions, and you'll see that reflected in the way we operate daily. We're caffeinated, collaborative & confident experts, eager to solve the most challenging database CI/CD problems for our customers.
Want to help the software world move faster? You've found the right place.
Eligible candidates may be subject to criminal history checks, which will be conducted and used in accordance with applicable local, state, and federal law.
