Account Coordinator

Job Title: Account Coordinator

Position: Full-time; remote with occasional in-person meetings

Location: Florida

Company: Liquid Creative

Who We Are: Liquid Creative is a full-service creative agency that partners with clients across various industries to deliver exceptional branding, marketing, public relations, and digital solutions. Our mission is to propel brands through strategic and adaptive marketing. Our agency is a fast-paced environment that relies on collaboration to produce innovative work. You’ll be joining some of the most creative, interesting, and talented marketing professionals in the business.

Job Summary: We are seeking a highly organized and detail-oriented Account Coordinator to join our team. The Account Coordinator will serve as a key point of contact for our clients, ensuring seamless communication and exceptional service. This role will provide vital administrative and project coordination support, contributing to the success of our client relationships and overall business objectives.

Key Responsibilities:

• Client Relationship Management:
• Serve as the primary point of contact for assigned clients, addressing issues, and answering questions promptly.
• Build and maintain strong, positive relationships with clients through consistent and effective communication.
• Proactively anticipate and address client needs, ensuring high levels of satisfaction.
• Provide exceptional customer service through professionalism, decorum, and timeliness.
• Project Coordination & Support:
• Assist in the coordination of project timelines, deliverables, and resources.
• Track project progress and provide regular updates to clients and internal teams.
• Support the development of proposals, presentations, and reports.
• Assist in quality assurance and proofreading of client deliverables.
• Help traffic work through the agency from kickoff to final delivery.
• Ensure internal team has sufficient project direction and time to plan their client workload to meet all necessary deadlines.
• Communicate client changes, needs, and strategy across all departments as necessary.
• Manage client databases and maintain accurate records.
• Schedule, coordinate, and attend/lead meetings.
• Prepare and distribute client communications, including emails, reports, and presentations.
• Communication & Collaboration:
• Facilitate clear and effective communication between clients and internal teams.
• Collaborate with account managers and directors to ensure client needs are met.
• Maintain accurate and up-to-date client information.

Qualifications:

• Bachelor’s degree in business administration, marketing, communications, or a related field.
• Proven experience in a client-facing or administrative role.  
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask.
• Ability to work independently and as part of a team.
• Strong problem solving skills.  
• Proficiency in Google Suite preferred.
• Experience with Monday CRM software preferred.

Pay and Compensation:

• Annual Salary: Commensurate with experience
• Retirement: 401K match up to 4% of your pay
• Healthcare: monthly stipend
• PTO: 4 weeks of combined PTO/Sick Time
• Holidays: 8 company-determined paid holidays; 1 floating paid holiday (employee’s choice)