Job Description
Job Description
Liquid Process Equipment is currently seeking a Customer Service Specialist to join our team. This position provides excellent service and support to customers and vendors through phone and email, coordinates shipping and receiving, prepares orders for invoicing, and other general office support, as needed.
- This role is 100% onsite Monday-Friday in Eagle, WI
Job Responsibilities :
Maintains a positive and professional attitude toward customers at all times.Excellent customer service skills, with a tenacious attitudeAnswer incoming phone calls and route as requiredMaintain Customer Service email inbox expeditiously, including :
Forward new POs to inside sales staff for entryProvide accurate, valid and complete customer support for all inquiriesTrack order process thru ERP system, including :Review all orders for accuracy (quantities, ship-to, bill-to, product codes, due date)Send order acknowledgement to customer and any revisions thereafterMaintain delivery status updatesUpdate ERP and Customer with any status changesFollow up with Vendors on all purchase ordersConfirm vendor acknowledgements for accuracyExpedite orders, as needed, to guarantee delivery dates are maintainedDetailed ordered entry and reviewAdvise engineering / sales staff and management of any customer issue or vendor issues, working together to provide resolution
Assist with coordination of daily shipping, including :
Receive in UPS and Freight shipmentsVerify shipment for accuracyReceive goods into ERP systemSet up daily outgoing shipmentsCalculate inbound freight, as necessaryFile all documents and order paperwork
Assist with maintaining Vendor and Customer data in business system
Provide backup support for team members and other duties, as assigned
Job Requirements :
Professional verbal and written communication skillsComputer proficiency with the ability to use Microsoft Office applications, including Word, Excel, and VisioQuick to learn and / or proficiency in ERP systems (Made to Manage)Basic reading, writing, and math skillsAssist with accounting functions, as requiredAssist with maintaining office suppliesPowered by JazzHR
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