Customer Success Associate

Job Title: Customer Success Associate
Location: Westmont, IL 60559
Department: Customer Success
Reports To: Director of Customer Success
FLSA Status: Full time

Job purpose
As a member of the Customer Success team, you will play a large role in the logistical movements that are required to keep the business running each day and keep customer satisfaction at a high level. This person understands the job duties, and has an attitude that when the team wins, we all win. They understand that in all job duties, we are all working towards the greater mission, which is to help save lives.

Duties and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee all logistical necessities to keep region running smoothly and efficiently
• Support outside sales personnel by preparing quotations and proposals
• Prioritize and complete requests both by internal and external parties with speed, accuracy, and professionalism
• Process orders and purchase requests in an expedited and accurate manner
• Arrange internal meetings and execute necessary administrative duties
• Perform general office duties such as e-mail, data entry, filing, using software programs, maintaining department database records and place and receive phone calls
• Work across departments with Sales, Engineering, Account Management, Manufacturing and
• Accounting to create a collaborative work environment
• Generate and coordinate the submission of reports
• Ability to identify areas of process improvement and collaborate on solutions
• Establish and maintain a positive relationship with customers and internal staff, handling all issues with professionalism and respect of all those involved
• Establish that you are a motivated, dependable, and team-minded individual that is a daily asset to your department and the LiquiTech team as whole
• Other duties as assigned

Skills and Qualifications

• Associates Degree from an accredited college or university or equivalent work experience.
• Technical Support experience in the sciences fields a plus.
• Perform advanced Microsoft Office functions and prepare reports preferred.
• Incredibly strong attention to detail and the ability to multi-task
• Excellent communication and interpersonal skills
• High level of problem solving and critical thinking ability
• Excellent written and oral communication abilities
• CRM experience, specifically Hubspot and SAP experience are a plus

Working conditions

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements

• Must be able to sit and/or stand for up to 8 hours a day.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects

Direct reports

There are no direct reports in this position.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $20