Administrative Assistant

Job Summary:

A Liquivida® Client/Administrative Support is the store's “director of first impressions”. The ideal candidate is client-centered and driven to impress clients visiting our Wellness Center. To stand out, this person must embody a healthy lifestyle and be fully informed about all of our products and services in order to educate and inspire clients to take control of their health and wellness. We also require applicants to be tech savvy and know how to easily navigate our scheduling, POS and CRM systems. Anyone with previous experience working in a fast-paced, retail setting in either customer service or sales will be considered for this role.

In addition to being client-facing, this role assists with the day-to-day operations of the Wellness Center. They perform administrative tasks to support the store manager and work closely with other team members to deliver the Liquivida difference. People who know how to enhance the customer experience through positivism and superb product knowledge will be given priority. Plus, we’re looking for specific core values such as Taking Ownership, Getting it Done with Service, Being Respectful, and Backing Up the Team. Our mission is to help people feel more youthful, energetic, and in control of their health.

If you would like the opportunity to acquire more knowledge and growth within our wellness company, in a relaxing spa-like setting, then Liquivida® is the right place for you.

Competitive earning potential, training opportunities, along with traditional working hours and an educated and supportive team to help you achieve your career goals.

Here’s what we’re looking for:

• Greet customers with enthusiasm and professionalism while providing exceptional customer service
• Answer the phone in a professional and knowledgeable manner to obtain appropriate information and to address the customer’s needs
• Maintain a high level of service knowledge. Understand all product ingredients and effectively explain their benefits to clients
• Engage in lead generation and customer follow up using Facebook, Instagram, Hubspot, and any other future media source
• Actively solicit clients to follow us on our social media platforms for us to grow our audience
• Answer online and phone queries from potential customer and other team members
• Schedule client appointments as well as complete client paperwork in a timely manner
• Confirm appointments for partner locations when necessary to support our corporate inbound calls
• Manage online chat
• Proactively solicit clients for treatments and schedule them for an appointment
• Follow up with previous customers and secure future bookings
• Have complete working knowledge of Point of Sales system (Zenoti) and CRM system (Hubspot)
• Process all monetary transactions accurately using our Point of Sale system (Zenoti)
• Close the Point of Sales system, balance the drawer and check the receipts for accuracy and adjust any errors made during and at the end of shift
• Assist medical staff and management with end-of-month tasks (i.e. inventory, close out customer accounts)
• Work closely with the Management Team to educate, promote, and sell services on an on-going basis
• Maintain facility: Keep reception desk, retail, refreshment and surrounding areas in an orderly and clean appearance
• Communicate and inform co-workers of any and all pertinent information throughout shift and at shift close.
• Perform all side work as assigned.
• Adhere to all policies set forth by company
• Engage in lead generation and customer follow up using Facebook, Instagram, Hubspot, and other future media sources
• Actively solicit clients to follow us on our social media platforms for us to grow our audience
• Encourage positive feedback from our Clients thru our social media platforms

Administrative Qualifications/Skills:

• Experience in a healthcare setting is a plus
• Sales skills such as soft sales or suggestive selling
• Excellent organizational skills
• Ability to work with minimum direct supervision
• Customer service oriented
• Great people skills
• Strong communication

Education and Experience Requirements:

• Two years of previous administrative / clerical experience
• Technologically savvy
• High School diploma or GED equivalent required.

Recommended Experience/Certifications:

• CPR Certified

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• Employee discount

Medical Specialty:

• Holistic Medicine
• Primary Care

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $17