Application Support Analyst

SUMMARY

The Application Support Analyst (ASA) listens to user feedback, monitors the application, and remedies the problems detected through their analysis, but also the feedback received. The ASA analyzes the organization's efficiency; studies the needs, business model, workflows, and technological systems. Make recommendations to management on business application topics that will improve business efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

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Other duties may be assigned. Reasonable accommodation for disabilities may be made for one or more of the following:

• Interpreting data about company policies and workflows
• Providing ongoing support and training to users and other employees
• Supporting project teams during the analysis and planning stages of software development
• Working on other project phases like implementation and testing
• Facilitating a successful release handover
• Evaluating risks and predicting potential problems
• Recommend applications and customizations that best meet user needs
• Developing quality assurance practices and assessments
• Writing reports, instructions, and specifications and creating flowcharts
• Acting as a liaison between the business and its Information Technology (IT) department
• Facilitating meetings and educational workshops for team members
• Acquiring knowledge of products or services provided by the business
• Building, modifying and maintaining various business reports.
• Building, modifying, and maintaining various queries.
• Performs other duties as required.

Ways of working, Experience, and Behaviors

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; understands the work flows and procedures.

• Technical Skills – Understands and has working knowledge of cost accounting principles, financial and accounting principles; Analyzes, evaluates, and develops processes and procedures to ensure accurate and timely consolidation of product costs and profitability.

• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens intently to others and seeks clarification; Provides clear and pleasant responses to inquiries regardless of the situation; Demonstrates group presentation skills; Participates in meetings.

• Written Communication – Writes documents clearly and accurately; Transfers technical data into meaningful written documents that can be understood by all levels of the organization.

• Team Work – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

• Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources in a creative way only adding cost as absolutely necessary; Sets goals and objectives; Develops realistic action plans.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

Supervisory Responsibilities

May assist in the coaching and process teaching of interns or less experienced personnel under the supervision of management.

ESSENTIAL JOB REQUIREMENTS SKILLS AND ABILITIES

Education and/or Experience

• Degree in Computer Science, or related area (Preferred)

• 2 years experience in application support or business analysis role
• Good knowledge of SQL Database
• Good understanding of different type of queries
• Excellent understanding of Microsoft suite applications, especially excel.
• Experience in Manufacturing and/or Aerospace environment is a plus.
• Experience with BI (especially Tableau) is a plus.
• Good written and verbal communication skills.
• Knowledge of application security and live production best practices.

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals and legal documents. Must have excellent communication skills and possess the ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of top management.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plain and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Computer Skills

To perform this job successfully, an individual should have a strong knowledge of Information Technology, Reporting, Statistics, Data Analysis, Business Model Analysis, Process Design, Systems Analysis, Implementation, Testing, Customer Focus, Communication, and Deliverables.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS, WORK ENVIRONMENT, HEALTH AND ,SAFETY

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods and to speak or listen. The employee is frequently required to sit and requires eye-hand coordination, repetitive hand movement, and manual dexterity using hands to finger, handle, or feel. The employee is occasionally required to stand for extended periods and walk. The employee must occasionally bend, reach shoulder level, and lift, carry, push, and/or pull up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Hearing level within normal/average range.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

Safety and Environmental

The responsibilities of the position include compliance with company and governmental safety, environmental and hazardous materials regulations and procedures. Employees will be required to wear personal safety equipment such as safety glasses, hearing protection, or proper footwear PPE in specified areas.

• Participate in the development and promotion of the HSE culture
• Be exemplary in terms of health, safety, and the environment, in particular by:Respecting and ensuring respect for the instructions and rules established in the field of health, safety and the environment (in particular the LISI golden rules)
• Immediately correcting, whenever possible, or reporting to his or her superiors and/or the HSE department, any malfunction or risky situation in the fields of health, safety and environmental protection
• Implementing preventive actions to reduce the environmental footprint and control health and safety risks
• Participate, upon request, in analyses (of risks, incidents) and HSE working groups related to his/her professional scope
• Be familiar with the main health and safety risks and the main environmental impacts relating to the scope of his/her work
• Be familiar with the site's HSE policy and objectives
• To be able to make proposals for improving working conditions and limiting environmental impact

Pay: $80,000.00 - $95,000.00 per year

BENEFITS:

401(k)

401(k) 6% Match

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

SCHEDULE:

Monday to Friday - 4/9 4 (Monday - Thursday is 9 hours and Friday is a 4 hour half day)