Application specialist for an Immigration Firm

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

Position Overview

The Application Specialist will be responsible for accurately and efficiently obtaining information from clients via calls and filling out forms from USCIS (United States Citizenship and Immigration Services) for various immigration cases, including VAWA, T-Visa, U-Visa, Medical DA, and others. Background in legal assistance, immigration law, and USCIS form filing, and customer service will be instrumental in ensuring the successful completion of immigration applications. Candidate must be fluent in both English and Spanish.

100% Remote job

Schedule Tuesday to Friday: 2:00pm to 11:00pm EST, and Saturday: 10:00am to 7:00pm EST. 

Payrate 7,25 USD per hour . 40 hours per week

Essential Job Functions & Responsibilities

·           Review biographical documents of the case to ensure accurate data entry for case processing

·           Contact multiple clients back-to-back via phone to obtain important information for the case that may be critical to provide in the application

·           Fill out immigration applications including VAWA, T-Visa, U-Visa, Medica DA, and others in a timely fashion

·        While filling out USCIS forms, ensure compliance with all relevant regulations and guidelines.

·        Provide exceptional customer service to clients, addressing their inquiries and concerns in a professional and timely manner.

Essential Skills, Knowledge & Abilities

·        Possesses excellent bilingual (English & Spanish) interpersonal and communication skills, both written and verbal

·        Previous customer service experience required

·        Background in legal assistance or immigration law preferred

·        Knowledge of USCIS forms and their proper completion for various immigration cases, including VAWA, T-Visa, U-Visa, Medical DA, and Asylum, preferred

·        Experience working with government forms or similar documentation processes preferred

·        Strong attention to detail and ability to accurately review and confirm the accuracy of client-provided documentation.

·        Ability to work independently and efficiently, while also being a collaborative team player. Adherence to strict confidentiality and ethical standards in handling sensitive client information.

Minimum Qualifications

·           Bilingual (Spanish English) C1

·           Proficient with Microsoft Office Suite or related software.

·        Previous background in legal preferred

·        Strong attention to detail to accurately enter client data into forms

Reporting Relationship

While this role does not have direct reports, the ability to work with all internal team members is a critical success factor.

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to primarily sit, stand or walk; handle or feel objects, reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision and ability to focus. The team member must be able to lift to five (5) pounds, as needed, without assistance. Prolonged periods of sitting at a desk and working on a computer.

Disclaimer

The information contained within this description has been designed to indicate the general nature and necessary level of work performance by any team member within this position. It is not intended to be an all-inclusive inventory of duties, responsibilities and position requirements.