Social Media Communications Specialist (Sat – Wed: 2 PM – 11 PM EST)

Firm Mission Statement 

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.  

Position Overview 

The Social Media Communications Specialist will be responsible for monitoring and responding to client messages via all social media channels., including TikTok, Facebook, Instagram, and YouTube This individual is responsible for partnering with the marketing and client services team to provide accurate and timely responses, enhance brand reputation, and drive engagement. Additionally, this candidate should have strong problem-solving skills and be fluent in both English and Spanish. 

Essential Job Functions & Responsibilities 

• Monitor and respond to comments, messages, and mentions on social media channels in a timely and professional manner. Engage with followers, answer questions, and build a strong, positive community around the firm 

• Use social media analytics tools (e.g., Google Analytics, Hootsuite, Sprout Social, Facebook Insights) to monitor performance, track key metrics (engagement, reach, impressions, click-through rates), and generate reports. Provide insights and recommendations for optimizing strategies.  

• Ensure that all social media responses align with the company’s overall brand guidelines and voice. 

• Use social media management tool to gather customer feedback and insights, identifying potential opportunities for product or service improvements.  

• Identify and escalate any threats to the firm’s image on social media to ensure business continuity 

• Stay up-to-date with current social media trends, best practices, and emerging platforms to ensure that the firm remains relevant and competitive  

 Essential Skills, Knowledge & Abilities 

• Proficient in managing social media for brands or businesses  

• Ability to recommend ideas for brand awareness and differentiation 

• Understand social media KPIs  

• Must be able to multitask 

• Excellent verbal and written communication skills 

Minimum Qualifications 

• Bilingual (Spanish English) B2-C1 

• High School diploma or equivalent 

• Proficient with Microsoft Office Suite or related software 

• One or more years of experience working in social media or similar role 

Schedule

• Sat – Wed: 2 PM – 11 PM EST (second shift)

Compensation

• $6 USD per hour