Vice President, Tech-Enabled Services

Role Overview: ListenFirst is seeking an experienced and strategic Vice President of Tech-Enabled Services to lead our services division focused on technology-driven solutions and consulting. Reporting directly to executive leadership, this role is responsible for driving revenue growth, operational efficiency, and customer satisfaction while ensuring profitability within margin constraints. This leader will define and execute a tech-enabled services strategy, bringing new technology-driven offerings to the existing ListenFirst customer base and beyond. The ideal candidate is a visionary operator, capable of structuring and scaling a high-impact services organization that bridges data, martech, analytics, and AI-driven solutions to drive tangible business outcomes for enterprise clients.

Key Responsibilities

This role is focused on building, scaling, and monetizing a new business function while ensuring it delivers measurable value to clients and sustainable revenue growth for ListenFirst.

• Develop and execute the division strategy, building a scalable tech-enabled services organization from the ground up.
• Define and launch service offerings that align with ListenFirst’s technology and customer needs, ensuring differentiation in the market.
• Drive revenue growth, meeting or exceeding defined revenue targets while maintaining profitability and operational efficiency.
• Build and lead a high-performing team, hiring, structuring, and managing talent to deliver exceptional service at scale.
• Establish and implement operational processes, ensuring service delivery is efficient, repeatable, and high-quality.
• Collaborate with Sales, Product, and Customer Success to integrate services into ListenFirst’s broader ecosystem and support client adoption.
  
  

Qualifications

• 10 years of experience in professional services, consulting, or technology-driven service delivery, with a track record of building and scaling service organizations.
• Proven ability to develop and execute business strategies, launch new service offerings, and meet revenue targets.
• Experience leading and building teams from the ground up, including hiring, structuring, and managing high-performing talent.
• Strong financial acumen, including experience with P&L management, pricing models, and margin optimization.
• Expertise in data analytics, marketing technology, or AI-driven solutions, with the ability to translate insights into actionable strategies.
• Excellent executive communication and stakeholder management, with the ability to engage and influence C-suite decision-makers.
  
  

Compensation

• The expected compensation range for this role is a base salary of $150,000 - $175,000, with performance-based incentives. Final offers will be determined based on experience, skills, and location.
  
  

Compensation: From $150,000 to $175,000 per year