What are the responsibilities and job description for the Senior Solutions Architect-Loyalty position at ListEngage?

We've been forging digital transformation through the lens of Salesforce for 20 years for 3,000 customers across the globe. We are a Salesforce Ventures-backed, Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Loyalty Cloud Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.

We accomplish incredible digital transformation for our customers with incredible people. We've always held to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers.

About the Role :

The Salesforce Loyalty Cloud Senior Solutions Architect will lead the design, implementation, and optimization of Salesforce Loyalty Cloud solutions. This role requires deep expertise in Salesforce architecture, loyalty program design, and customer engagement strategies. You will work closely with stakeholders to develop scalable, data-driven loyalty solutions that enhance customer retention and maximize business value.

Key Responsibilities :

Develop scalable, high-performance Salesforce Loyalty Cloud solutions tailored to client business needs / requirements.
Provide technical guidance on Salesforce Loyalty Cloud with an understanding of how multiple clouds synchronize data (Marketing Cloud, Service Cloud, Data Cloud, etc.).
Work with cross-functional teams to define customer retention strategies, tier-based programs, and personalized engagement campaigns.
Ensure seamless integration with CRM, ERP, POS systems, and third-party applications.
Oversee the customization of loyalty programs using Apex, Lightning Web Components, and Salesforce Flows.
Ensure designs adhere to GDPR, CCPA, and other data privacy regulations when handling customer data.
Document business processes using process flow diagram tools, Unified Modeling Language, sequence diagrams, etc. as well as make recommendations for future state-improved processes and system designs.
Define and clearly articulate the system architecture landscape, identify gaps between current and desired end-states, and deliver a comprehensive solution that will enable achievement of the desired business outcomes.

Education & Experience Requirements :

8 years experience of relevant, client-facing Loyalty program execution experience, spending some of that time in the hospitality industry

Proficiency in Salesforce platform development, including Apex, LWC, and integration tools (MuleSoft, REST / SOAP APIs, ETL)

Strong knowledge of Marketing Cloud, Data Cloud, Sales & Service Cloud, and Experience Cloud

Experience implementing Salesforce Loyalty Management for at least one customer

Experience with enterprise-scale CRM solutions and multi-cloud implementations

Excellent communication, stakeholder management, and leadership skills

Ability to lead and facilitate large-scale workshop planning and execution

Deep knowledge of loyalty earn / redeem processes and an understanding of escrow concepts for loyalty

Salesforce certifications preferred (Salesforce Certified Technical Architect, Loyalty Management Consultant, Marketing Cloud Consultant, or similar)

Knowledge, Skills and Abilities :

Familiarity with customer loyalty strategies, point-based rewards, tier structures, and engagement tactics.

Ability to diagnose system issues, optimize performance, and implement effective solutions.

Ability to assess data insights to drive customer loyalty and retention improvements.

Strong ability to effectively present a point of view and clearly articulate the rationale to a variety of collaborators.

Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.

Excellent logical reasoning and analytical skills.

Must be able to travel at least 50% for initial launch of the project (first 2-4 months)

What We Offer :

Competitive salary and performance-based incentives

Comprehensive benefits package, including health, dental, and vision insurance

Opportunities for professional development and career growth

A collaborative and inclusive work environment

Why You Should Join Us :

100% CEO approval on Glassdoor

Small but mighty team of ~150 Engagers

Values that drive us : Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It

100% remote work arrangements (after first 2-4 months of required travel per client need)

If you're interested, so are we! Send your resume our way, and we'll contact you for a phone interview if you meet qualifications

We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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