What are the responsibilities and job description for the Driveway Customer Satisfaction Representative position at Lithia & Driveway?
Dealership : L0397 Driveway Home Office
Driveway.com | Customer Satisfaction Representative
Location : Dallas, TX (On-site)Schedule : Monday - Friday 7 : 00 AM - 4 : 00 PM
Compensation : $20.00-$22.00
Join the team at Driveway, where customer satisfaction is our priority!
Position Overview :
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers. Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
Key Responsibilities :
Lead customer satisfaction improvement initiatives at assigned store(s).
Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed.
Develop and implement continuous improvement plans to enhance customer satisfaction.
Follow up with customers within 48 hours to ensure their satisfaction.
Track and trend customer concerns and survey scores using the FreshDesk Omni Program.
Collaborate with the Reputation and Brand Team on reviews and social media sentiment.
Develop processes for handling Better Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions.
Skills & Qualifications :
Attention to detail and sense of urgency.
Strong communication skills.
Warranty Claims or Collections experience highly preferred
Basic computer skills.
Team player with a positive attitude.
Benefits : Competitive pay
Medical, Dental, Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Plan
Employee Stock Purchase Plan
Wellness Programs
Equal Opportunity Employer : Driveway is committed to equal employment opportunities, considering all qualified applicants regardless of background. Must be 18 years or older.
We offer best in class industry benefits :
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Salary : $20 - $22
