What are the responsibilities and job description for the Driveway Customer Service Agent position at Lithia & Driveway?
Dealership : L0397 Driveway Home Office
Lithia & Driveway
The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.
Pay : $22.00 / hr with Bonus Incentives
Location : 14900 Landmark Blvd Dallas, TX 75254
Schedule : Open availability
Responsibilities
Customer Concierge :
Answers questions and helps move the digital transaction process forward
Communicate effectively with customers through chat, phone, and email
Single point of contact for the customer throughout the transaction
Presents financing terms
Presents protection products (ex : Extended warranties)
Collects down payment, Driver’s License, Proof of Insurance, Proof of Income
Communicates paperwork and logistic timelines
Maintain activity log
Other duties as assigned
Skills and Qualifications
Strong attention to detail
Previous sales experience highly preferred
Excellent communication skills
Time management
Sense of Urgency
Active listening skills
Critical thinking
We offer best in class industry benefits :
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Salary : $22
