Sales & Customer Success Agent

Dealership

L0397 Driveway Home Office

Location: Driveway Office, Medford, OR

Pay: $22/hr Bonus Incentives

Schedule: Open Availability

Are you a driven individual who thrives in a fast-paced, customer-focused environment? Join the Driveway team and help revolutionize the way customers purchase vehicles. As a Sales & Customer Success Agent- Shop I, you’ll be at the forefront of delivering exceptional online vehicle-buying experiences, guiding customers through every step of their digital transaction with precision and care. If you’re a high performer looking for a dynamic role with the opportunity to impact your earnings and grow within an industry-leading company, this is the perfect opportunity for you.

What You'll Do

• Customer Concierge: Become the single point of contact for customers, answering questions and driving the transaction forward with expertise and efficiency.
• Transaction Management: Assist customers in navigating online vehicle purchases, from selecting financing options to setting proper expectations on what the customer can expect.
• Process Coordination: Collect critical documents such as driver’s license, insurance, income verification, and ensure smooth logistics.
• Sales & Relationship Building: Engage with customers via text, phone, and email, ensuring seamless communication and delivering a world-class experience.
• Proactive Support: Maintain accurate activity logs, manage timelines, and provide ongoing support as needed to exceed customer expectations.
  
  

Key Skills And Qualifications

• Attention to Detail: You thrive on getting things right the first time and ensuring a flawless customer experience.
• Sales Experience: A background in sales will help you excel in presenting financing/cash options to customers and overcome objections.
• Effective Communication: Clear, concise, and empathetic communication is second nature to you.
• Time Management & Urgency: You have an innate ability to manage multiple tasks without compromising quality, all while keeping a keen sense of urgency.
• Critical Thinking & Problem Solving: You approach challenges with a solutions-oriented mindset, always thinking one step ahead.
  
  

Why Join Us?

At Driveway, We Offer An Exceptional Working Environment With Growth Potential And Competitive Pay, Including Bonus Incentives For High Performers. But That’s Just The Beginning! We Are Proud To Offer

• Industry-leading benefits: Medical, dental, vision, paid holidays, PTO, and more.
• Financial security: 401(k) retirement plan, paid life insurance, and an Employee Stock Purchase Plan.
• Work-life balance: Paid time off, wellness programs, and employee discounts.
• Personal growth: Access to the Lithia Learning Center for ongoing professional development.
  
  

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
  
  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.