What are the responsibilities and job description for the Title & Registration Specialist position at Lithia & Driveway?
Dealership : L0622 Northeast Finance Center
BMW of Ramsey
Title and Registration Specialist II
Monday-Friday 9 am - 5 pm
The Title and Registration (T&R) Specialist II is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles.
The T&R Specialist II generally will report to either a Title and Registration Supervisor or Accounting Supervisor.
Responsibilities (NOTE : In some instances, depending on assigned work function, job duties may emphasize certain elements more than others.)
Print, review, and analyze inbound purchase of a vehicle’s consumer title and registration documents and verify accuracy and then upload / submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle
Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily on more complex issues
Print, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and then upload / submit required paperwork with the appropriate government agencies to complete the vehicle purchase
Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily on more complex issues
Be comfortable working directly with customers when needed to resolve registration / title issues
Have effective strategies to diagnose and resolve issues in a timely manner
Communicate effectively with customers through chat, phone, and CRM / email
Answer Customer questions regarding the Purchase paperwork
Be comfortable working directly with government personnel when needed to resolve registration / title issues
Have effective strategies to diagnose and resolve issues in a timely manner
Communicate effectively with customers through chat, phone, and CRM / email
Answer Customer questions regarding the Purchase paperwork
Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale
Frequently and consistently exceeds performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company
Additional work and tasks as needed
Skills and Qualifications
Strong attention to detail
Excellent communication skills
Time management
Active listening skills
Critical thinking
Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently
High school diploma preferred
1 years of experience working in a vehicle dealership and / or processing vehicle registration paperwork required
The Hourly Wage Range for this position starts at $18, actual pay offered may vary depending on skills, experience, job-related knowledge, and location.
Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at
We offer best in class industry benefits :
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Salary : $18
