What are the responsibilities and job description for the Warranty Manager position at Lithia & Driveway?
Dealership : L0352 Honda Cars of Rockwall
Honda Cars of Rockwall
If you are a Warranty professional who wants to get your career in gear, come and take the journey with one of the largest and most successful retail automotive teams in the nation. Lithia embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun.
We are committed to growing our company and Growing our People!
Responsibilities :
Directly supervise the Warranty Administrators.
Assist the Warranty team with processing all warranty claims by next business day following RO close date.
Review charge backs and short pay claims with Warranty Supervisor and Service Manager prior to write-offs.
Establish and manage compliance with set procedures and guidelines to ensure that the payments are timely and comply with all applicable manufacturer policies.
Perform Warranty audits.
Monitor, analyze, and report monthly manufacturer warranty trends; cost per repair reports to avoid future manufacturer audits for the company.
Manage, develop, and improve the warranty system, installation, development, and maintenance.
Manage and initiate dealer and internal systems training.
Directly responsible for hiring, performance management, coaching, and distribution and work review of Warranty staff.
Qualifications :
Strong attention to detail and sense of urgency.
Excellent communication skills both written and oral
Prior experience in a Service Department (preferably in a lead or management position) strongly desired.
Ability to read and comprehend instructions and information.
We offer best in class industry benefits :
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
