What are the responsibilities and job description for the Customer Success Manager - SMB position at Litmos?
Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right place!
Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com.
Your role is to ensure that your portfolio of customers are maximizing both value and utilization of the Litmos product suite. You will also be responsible for the continuous growth and retention of your assigned portfolio by managing the renewal process.
The role:
As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.
We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com.
Your role is to ensure that your portfolio of customers are maximizing both value and utilization of the Litmos product suite. You will also be responsible for the continuous growth and retention of your assigned portfolio by managing the renewal process.
The role:
- Manage the activity of SMB Litmos' customers by leveraging 1:Many programs and strategies to increase retention rates
- Develop and maintain a deep understanding of the product and identify the most relevant functionality for the specific needs of customers, both present and future roadmap
- Work with Product and Engineering to identify bugs and product improvement opportunities
- Identify churn risk and work actively to eliminate that risk
- Partner with Sales and Professional Services to develop a plan for making Litmos a vital partner to customers
- 2 years experience in a customer success or account management role with a Saas organization
- Strong communication skills and technical aptitude
- Familiarity with Salesforce, Gainsight and other Software-as-a-Service
- Team player with a passion for customer success and loves what we do here at Litmos
- Proactive, self-starter who can work in a fast-paced environment.
As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.
We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Salary : $80,000 - $100,000
