What are the responsibilities and job description for the Customer Success Manager position at Zenzap?
Company Description
Zenzap was built to solve the day-to-day chaos of workplace communication by getting teams off private messaging apps like WhatsApp and iMessage where things get lost, teams lose focus, and businesses lose control.
Zenzap brings your team together in one secure, professional platform: Instant messaging, files, media, tasks, calendar and more.
💪 Control: Manage user access, protect your business’s sensitive data, and stay on top of team activity.
😎 Easy: Zero learning curve - so intuitive, you already know how to use it :)
🔐 Secure: SOC2 certified, encrypted, SSO, GDPR compliant, 2FA and Antivirus protection.
⚡ Instant: Everything you need to get work done in one place.
👨💻 APIs: Integrates with 100 top work tools and platforms.
Picture your team’s ideal day-to-day work communication - welcome to Zenzap.
Role Description
This is a full-time remote role for a Customer Success Manager at Zenzap. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer needs, improving customer retention rates, building strong relationships with clients, and providing exceptional customer service on a daily basis.
Qualifications
- Customer Satisfaction, Relationship Building, and Customer Service skills
- Analytical Skills for understanding customer needs and behaviors
- Customer Retention strategies and techniques
- Strong communication skills to engage with customers effectively
- Experience in customer success or account management roles
- Ability to work independently and remotely
- Knowledge of CRM software and tools
- Bachelor's degree in Business Administration or related field
