What are the responsibilities and job description for the IT Technical Support Specialist position at Little League International?
Do you enjoy troubleshooting and problem-solving computer, network, and software issues? Are you an IT professional who excels at providing great customer service? Do you have experience with Microsoft Windows, PC and MAC hardware as well as TCP/IP and remote network access? If so, we invite you to join our mission-driven, volunteer-based nonprofit organization that is one of the most recognized sports organizations worldwide.
If you’re passionate about leveraging your expertise to make a meaningful impact and contribute to an organization that positively influences the lives of millions of youths globally, we encourage you to apply!
Little League International in Williamsport, Pennsylvania is looking for a dedicated IT Technical Support Specialist to join our dynamic Information Technology team to assist employees with resolving technical issues related to desktop applications, IT equipment and other Little League IT systems as well as support key Little League infrastructure.
This full-time hybrid (after training period) role will be responsible for the review and utilization of all available resources for the efficient operation and services of the Little League IT equipment and to resolve hardware, operating system, productivity software and network problems.
This full-time exempt position has flexible core hours of Monday - Friday, 9:00 AM to 5:00 PM. While most work is done during normal business hours, occasional peaks in workload and special events such as the Little League World Series may require working in the evenings and on weekends. Occasional travel may be required.
Why Join Us?
Located in South Williamsport, PA, we are the administrative and operational headquarters for Little League Baseball and Softball, the leading nonprofit youth sports organization with 75 years of history supporting youth baseball and softball. Little League® is played in approximately 6,500 communities across more than 80 countries around the world. We believe in the power of youth baseball and softball to teach life lessons that build stronger individuals and communities.
A DAY IN THE LIFE OF AN IT TECHNICAL SUPPORT SPECIALIST AT LITTLE LEAGUE INTERNATIONAL:
As an IT Technical Support Specialist, you will troubleshoot and problem solve technology issues throughout the organization and triage and resolve service desk support tickets from our constituents in a timely manner, escalating issues requiring urgent attention. As a member of the IT team, you will assist in managing the computer hardware and software inventory and their warranty schedules, oversee and track the temporary sign out of devices and equipment to employees, and assist in creating and implementing device replacement schedules. Keeping current with technology, computer system changes and updates is vital to Little League International’s technology plan. You will be providing hardware and software support to the organization’s retail operations as well as maintaining the devices and software used in the shipping and receiving department. This position will also assist with the set-up and maintenance of the telephone and security systems as well as assist with the installation, maintenance and troubleshooting of access control and video surveillance systems.
Qualifications
Interested qualified candidates should submit their resume, cover letter with salary requirements. Candidates will be selected for interviews on a rolling-basis so please apply early for this excellent opportunity to be part of our team!
DIVERSITY IN THE WORKPLACE STARTS HERE- ALL ARE WELCOME AND ENCOURAGED TO APPLY! We are dedicated in providing a diverse, accepting, and supportive work environment that holds all employees to the highest standards of conduct, integrity, inclusiveness, respect, and engagement. We strive to transform our organization into a place where employees work, thrive, and grow while supporting our collective and individual successes.
Little League International is an Equal Opportunity Employer and we welcome underrepresented minorities to apply!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
If you’re passionate about leveraging your expertise to make a meaningful impact and contribute to an organization that positively influences the lives of millions of youths globally, we encourage you to apply!
Little League International in Williamsport, Pennsylvania is looking for a dedicated IT Technical Support Specialist to join our dynamic Information Technology team to assist employees with resolving technical issues related to desktop applications, IT equipment and other Little League IT systems as well as support key Little League infrastructure.
This full-time hybrid (after training period) role will be responsible for the review and utilization of all available resources for the efficient operation and services of the Little League IT equipment and to resolve hardware, operating system, productivity software and network problems.
This full-time exempt position has flexible core hours of Monday - Friday, 9:00 AM to 5:00 PM. While most work is done during normal business hours, occasional peaks in workload and special events such as the Little League World Series may require working in the evenings and on weekends. Occasional travel may be required.
Why Join Us?
- A competitive salary commensurate with skills, education, and experience.
- Ample 3 weeks’ vacation to start your career, and additional personal and sick days to take care of your individual needs.
- Generous holiday time off – up to 19 paid holidays per year!
- A 90% employer-paid medical plan, and 100% paid dental and vision insurance.
- A 401(k) plan with a generous 6% employer match.
- Flexible Work Environment: We offer a hybrid work arrangement after training completion at our Williamsport, Pennsylvania location.
- Passionate Team: Join a fun team environment that is passionate about Little League Baseball and Softball, creativity, and building an inclusive community around our brand.
- Growth Opportunities: We offer opportunities for professional development and career growth.
- Relocation assistance! We offer up to $5000 in eligible relocation expense reimbursement.
Located in South Williamsport, PA, we are the administrative and operational headquarters for Little League Baseball and Softball, the leading nonprofit youth sports organization with 75 years of history supporting youth baseball and softball. Little League® is played in approximately 6,500 communities across more than 80 countries around the world. We believe in the power of youth baseball and softball to teach life lessons that build stronger individuals and communities.
A DAY IN THE LIFE OF AN IT TECHNICAL SUPPORT SPECIALIST AT LITTLE LEAGUE INTERNATIONAL:
As an IT Technical Support Specialist, you will troubleshoot and problem solve technology issues throughout the organization and triage and resolve service desk support tickets from our constituents in a timely manner, escalating issues requiring urgent attention. As a member of the IT team, you will assist in managing the computer hardware and software inventory and their warranty schedules, oversee and track the temporary sign out of devices and equipment to employees, and assist in creating and implementing device replacement schedules. Keeping current with technology, computer system changes and updates is vital to Little League International’s technology plan. You will be providing hardware and software support to the organization’s retail operations as well as maintaining the devices and software used in the shipping and receiving department. This position will also assist with the set-up and maintenance of the telephone and security systems as well as assist with the installation, maintenance and troubleshooting of access control and video surveillance systems.
Qualifications
- Associate degree in Computer Science or comparable discipline, or
- 2 years of professional software development experience.
- Familiar with the following technologies:
- Microsoft Windows and PC and MAC hardware, networking principles
- Knowledge of Microsoft Exchange, Microsoft Office, Microsoft Server and Active Directory
- TCP/IP, remote network access and VPN
- Experience with UCaaS/VoIP systems
- Strong problem-solving skills.
- Strong communication and organizational skills.
- Must be responsive to inquiries in a timely manner
- Establish and maintain cooperative relationships with co-workers, representatives of other Little League departments.
- Demonstrate strong teamwork, interpersonal, communications, and writing skills.
Interested qualified candidates should submit their resume, cover letter with salary requirements. Candidates will be selected for interviews on a rolling-basis so please apply early for this excellent opportunity to be part of our team!
DIVERSITY IN THE WORKPLACE STARTS HERE- ALL ARE WELCOME AND ENCOURAGED TO APPLY! We are dedicated in providing a diverse, accepting, and supportive work environment that holds all employees to the highest standards of conduct, integrity, inclusiveness, respect, and engagement. We strive to transform our organization into a place where employees work, thrive, and grow while supporting our collective and individual successes.
Little League International is an Equal Opportunity Employer and we welcome underrepresented minorities to apply!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
